Support » Plugin: WooCommerce Stripe Payment Gateway » payment form is not showing up

  • Resolved yusiang

    (@yusiang)


    Hi,

    My site has been using the stripe checkout (the modal), which works fine, however, in order to satisfy the new requirement of SCA, I’ve updated the plugin from 4.1.15 to the latest one, the stripe checkout has been removed, but not my checkout page is not working anymore as the payment form is not showing up so it only throws out an error “We could not retrieve data from the specified Element.
    Please make sure the Element you are attempting to use is still mounted.”

    In Fact, even when it was using version 4.1.15, disabling the stripe checkout doesn’t make the payment form appear either.

    I’ve tried to disable all other plugins but only woocomerce and woocommerce stripe payment gateway remained, this still didn’t solve the issue.

    is there any suggestion ? or any other people had faced the same issue ? Thanks

    The page I need help with: [log in to see the link]

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