Title: Payment fields not visible
Last modified: September 16, 2023

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# Payment fields not visible

 *  Resolved [qudsiyyamehtab](https://wordpress.org/support/users/qudsiyyamehtab/)
 * (@qudsiyyamehtab)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/payment-fields-not-visible/)
 * Hello,
 * I am getting this error on checkout. SSL is enabled on the website. There is 
   no caching plugin. I have found that the fields appear when I disable Themerex
   Addson plugin. However, I need to keep that plugin for my site. Is there any 
   work around.
 * Uncaught ReferenceError: WC_Square_Payment_Form_Handler is not defined
   at HTMLDocument.((
   index):1047:57)at e (jquery.min.js?ver=3.7.0:2:26990)at t (jquery.min.js?ver=
   3.7.0:2:27292)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-fields-not-visible%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/)
 * (@bisratlearn)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/payment-fields-not-visible/#post-17056972)
 * Hi [@qudsiyyamehtab](https://wordpress.org/support/users/qudsiyyamehtab/)
 * > I am getting this error on checkout. SSL is enabled on the website. There is
   > no caching plugin. I have found that the fields appear when I disable Themerex
   > Addson plugin. However, I need to keep that plugin for my site. Is there any
   > work around.
 * From what I understand, you’re experiencing an issue with the WooCommerce Square
   payment fields not showing up on your checkout page. You’ve also mentioned that
   these fields become visible when you disable the Themerex Addson plugin, but 
   you need this plugin for your website.
 * It appears that a conflict might be happening between the Themerex Addson plugin
   and the WooCommerce Square plugin. Let’s try a few steps to sort this out:
    1. **Update all plugins and themes**: Make sure that both your WooCommerce Square
       and Themerex Addson plugins, as well as your theme, are all up-to-date. Sometimes,
       outdated versions can trigger conflicts.
    2. **Check for JavaScript errors**: Your error message indicates a possible JavaScript
       problem. You can use your browser’s console to check for any JavaScript errors
       that might be causing this. 👉 Here’s a handy guide on [**Using Your Browser to Diagnose JavaScript Errors**](https://wordpress.org/documentation/article/using-your-browser-to-diagnose-javascript-errors/).
    3. **Test for a plugin conflict**: You’ve already spotted a potential conflict 
       with the Themerex Addson plugin, but other plugins could also be causing this
       problem. Try turning off all other plugins except for WooCommerce and WooCommerce
       Square to see if that solves the issue. If it does, you can then turn on the
       plugins one by one to find out which ones are causing trouble. Here’s a handy
       guide on how to test for conflicts: 👉 [**How to Test for Plugin and Theme Conflicts**](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
    4. **Reach out to Themerex Addson plugin support**: If the problem persists after
       trying the above steps, it’s a good idea to contact the Themerex Addson plugin’s
       support team. They might be familiar with this issue and could offer a specific
       solution.
 * If none of these steps work, could you please share your site’s System Status
   with us? It will give us a better understanding of your site’s setup and help
   us identify the problem. You can find it via `**WooCommerce > Status**`. Select`**
   Get system report**` and then `**Copy for support**`.
 * Also, if there are any **fatal error logs**, please share those with us as well.
   You can find them under `**WooCommerce > Status > Logs**`.
 * Once you have that, please paste it inside a Code block in your reply, or use
   [](https://pastebin.com/)**[https://pastebin.com/](https://pastebin.com/)** to
   paste it and share the link with us.
 * Thank you for your patience and cooperation in this matter. I’m looking forward
   to your response so we can solve this issue for you.
 *  Thread Starter [qudsiyyamehtab](https://wordpress.org/support/users/qudsiyyamehtab/)
 * (@qudsiyyamehtab)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/payment-fields-not-visible/#post-17061134)
 * Hello,
 * Thank you for your reply. I eventually found that there is a performance setting
   tab in the ThemeRex Addson plugin. Turning off “Load javascripts asynchronously”
   settings solved the issue.
 *  [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/)
 * (@bisratlearn)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/payment-fields-not-visible/#post-17061658)
 * Hi [@qudsiyyamehtab](https://wordpress.org/support/users/qudsiyyamehtab/)
 * > I eventually found that there is a performance setting tab in the ThemeRex 
   > Addson plugin. Turning off “Load javascripts asynchronously” settings solved
   > the issue.
 * Thank you for getting back to us and for sharing the solution that worked for
   you.
 * It’s fantastic to know that you managed to solve the problem by tweaking the “
   Load javascripts asynchronously” setting in the ThemeRex Addson plugin. This 
   valuable insight will undoubtedly assist other users who might find themselves
   in a similar predicament.
 * I’ll go ahead and mark this thread as resolved. However, if you ever have more
   questions or issues in the future, don’t hesitate to kick off a [**new topic**](https://wordpress.org/support/theme/storefront/#new-topic-0).
 * We’d be thrilled if you could spare a few minutes to leave us a review at 👉 
   [](https://wordpress.org/support/plugin/woocommerce/reviews)**[https://wordpress.org/support/plugin/woocommerce/reviews](https://wordpress.org/support/plugin/woocommerce/reviews)**.
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment fields not visible’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/payment-fields-not-visible/#post-17061658)
 * Status: resolved