Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Payment field disappears when used in Pop Up

  • Resolved collcook

    (@collcook)


    When I insert the shortcode of the form into a modal popup with Avada, the payment field disappears (connected to Stripe). I also tried the Hustle plugin with a popup – same issue happened. How can I fix that?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @collcook !

    I’m sorry to hear you’ve experienced an issue with the form!

    We were able to replicate the issue on our test sites. From what we’ve seen, the issue happens when there’s a trigger on click for the popup. It doesn’t happen when the form is in a popup which appears after a time delay.

    We’re very sorry for the inconvenience this has caused! As me and my colleagues were able to replicate the issue, I’ll create a bug report for the Forminator team to provide a fix for the issue.

    I’ve also looked for possible fixes using some of the options which could be affecting, but unfortunately so far it seems it’s about the click to show popup part. For now we suggest to place the form on a separate page instead of on a popup, if that’s okay, until the issue is fixed.

    Warm regards,
    Pawel

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @collcook ,

    This issue was fixed in the 1.21 version of the Forminator so I will close this ticket.

    kind regards,
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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