Support » Plugin: Paytrail for WooCommerce » Payment failures

  • Resolved irocivan

    (@irocivan)


    Hello,
    I have been using this pluging since about a month ago and since one week or more we are getting complaints from customers. When they are pressing the “Place order” button they get the message: “error processing checkout. please try again”

    This does not happen to all customers though. A customer tried with several browsers and get errors. One customer said that finally he managed to get a successful payment after ordering as a registered user and using Chrome. I personally have tested as a Guest with Safari and Chrome and it works ok.

    Please try to fix this asap. This is a serios problem.

    Irocivan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author loueranta

    (@loueranta)

    Hi,

    In order to debug this, we need more information on the failed transactions: total sum, date & time, customer name, transaction id (if available), merchant account id and any other relevant information which might help us identify the payment attempts on our end.

    And if you have already enabled logging from our plugin settings, those logs would be super helpful.

    Please also provide WooCommerce System Report and WordPress Site Health information.

    You can send all this information to integration-support@paytrail.com

    Plugin Author loueranta

    (@loueranta)

    @irocivan We have published 1.2.0 version of our plugin. Could you please see if this update fixes your issues?

    Plugin Author loueranta

    (@loueranta)

    @irocivan I assume your issue has been resolved, as I haven’t heard back from you. Please open a new issue if this is not the case.

Viewing 3 replies - 1 through 3 (of 3 total)
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