payment failed ( unknown error ).refresh and try again

Hi @shalini143,

Greetings from Webtoffee!

Please provide the version of your Stripe plugin along with your Stripe account ID so that we may investigate the underlying cause of the issue. You can locate the Stripe account ID on the plugin settings page, where it is indicated as “connected.”

Hi @shalini143,

We will investigate this matter further; however, could you please confirm whether you are experiencing this issue again after disconnecting and reconnecting the Stripe connection?

Hi @shalini143,

Our team is checking this issue . Can you confirm whether you tried disconnecting and reconnecting the Stripe App? Knowing this will help us isolate the issue.

We recommend disconnecting and reconnecting the connection once.

Hi @shalini143,

Thank you for sharing your observations regarding the checkout speed after reconnecting Stripe. While we’re glad the functionality is working now, we understand your concern about the slight delay during the payment process.

Why the Delay May Occur

The delay you’re experiencing after clicking “Pay via Stripe” is likely due to external factors rather than the plugin itself. Here are a few common reasons:

1. Server-to-Server Communication:
   When a payment is processed, the plugin securely communicates with Stripe’s servers. Any temporary network latency or load on the Stripe API could add to the response time.
2. Token Regeneration After Reconnection:
   After reconnecting, fresh tokens and credentials are used. The first few requests might take slightly longer as caching and other optimizations in Stripe’s infrastructure stabilize.
3. External Dependencies:
   Other factors such as hosting server performance, third-party plugins, or the checkout page’s complexity can also contribute to variations in speed.