Payment Failed ( Unknown Error ).Refresh and try again

  • Resolved devoutly

    (@devoutly)


    1 month, 1 week ago

    Everything was working back in December of 2024. I was able to take orders and also the test mode worked. Now I am getting this error. Payment Failed ( Unknown Error ).Refresh and try again. I even get the error in the test mode. I have talked to the people at Stripe and they say there is a problem with the integration. The payment failures are showing in woocommerce but not in Stripe.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 month, 1 week ago

    Hi @devoutly ,

    Greetings from WebToffee Support.

    Thank you for reaching out to us regarding the issue you’re experiencing. To assist you further, could you please provide the following details:

    1. OAuth Integration : Have you recently updated or reconnected the OAuth integration with Stripe?
    2. System Status Report : Could you provide the WooCommerce System Status Report ? You can get this by going to WooCommerce → Status → Get System Report.
    3. Logs :
    • Please share the wt_stripe_oauth log (found under WooCommerce → Status → Logs).
    • Additionally, kindly share the eh_stripe_dead_log from the same location as well.

    For security, you can share these details securely via this link.

    Once we receive this information, we can better assist you in diagnosing the issue and guide you toward a resolution.

    Looking forward to your response.

    ziggyswp

    (@ziggyswp)

    1 month, 1 week ago

    I have the same exact issue. It worked on Mar 26 but not today. If you supply a link I will send the logs.

    Thread Starter devoutly

    (@devoutly)

    1 month ago

    Ziggyswp, if you click on the link they gave me it will take you to the website where you can send the information.

    ziggyswp

    (@ziggyswp)

    1 month ago

    Thank you.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 weeks, 5 days ago

    Hi @devoutly,

    This thread has been inactive for some time, so we are marking it as resolved. If you are still experiencing issues, please feel free to open a new thread for further assistance.

Viewing 5 replies - 1 through 5 (of 5 total)
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