Title: payment failed recently ?
Last modified: October 22, 2018

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# payment failed recently ?

 *  Resolved [matin23](https://wordpress.org/support/users/alijan1/)
 * (@alijan1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/)
 * hi could you please tell me why recent payment failed ?
 * i have tried myself with uptodate card and the payment did not do through also
   i have in the past 24 hours 2 cards payment failed see the screenshot please
 *  this screenshot will take you to the site where payment failed [https://bit.ly/2PiAyY4](https://bit.ly/2PiAyY4)
   thank you

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [royho](https://wordpress.org/support/users/royho/)
 * (@royho)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10805079)
 * [@alijan1](https://wordpress.org/support/users/alijan1/) you need to contact 
   Stripe about any failed payments.
 *  Thread Starter [matin23](https://wordpress.org/support/users/alijan1/)
 * (@alijan1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10805199)
 * okay thanks very much do you know any email i can contact them abut this?
 *  [royho](https://wordpress.org/support/users/royho/)
 * (@royho)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10805204)
 * You can try [https://support.stripe.com/](https://support.stripe.com/)
 *  Thread Starter [matin23](https://wordpress.org/support/users/alijan1/)
 * (@alijan1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10805211)
 * found the support team thank you very much you may close this topic
 *  Thread Starter [matin23](https://wordpress.org/support/users/alijan1/)
 * (@alijan1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10812372)
 * hi royho i have contacted stripe they said its WooCommerce issue as its not sending
   request to make charge.
 * for example for order #32056 they nerved receive request to make a charge see
   the screenshot please [https://bit.ly/2D4QXtR](https://bit.ly/2D4QXtR) thank 
   u
 *  [royho](https://wordpress.org/support/users/royho/)
 * (@royho)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10812408)
 * Initially from your explanation, I thought you meant the card used failed. Hence
   I ask you to speak with Stripe as we don’t handle that here. But now it seems
   they’re saying it never reached them.
 * In that case it’s quite normal. Sometimes servers have hiccups and payment does
   not process. If this happens every time, then there could be an issue but it 
   seems from your description only on occasion?
 * What you can try is put it in test mode, and test your payments to see if they
   go through. This will tell you if the integration is correct.
 *  Thread Starter [matin23](https://wordpress.org/support/users/alijan1/)
 * (@alijan1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10831866)
 * sorry about the late reply stripe could confirm 2 failed payments because of 
   card issues but not the one with order #32056. and i had 2 more order they could
   not confirm.
 * so i just enabled test mode and payment went through however last night i tested
   payment failed straight away i click on order button again then it when through
 * i do get card payment but not so often it seems payment failed at first attempted.
   luckily i have paypal enabled thats why i see more paypal payments. not really
   sure what is but i think there is some issues.

Viewing 7 replies - 1 through 7 (of 7 total)

 The topic ‘payment failed recently ?’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [matin23](https://wordpress.org/support/users/alijan1/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-recently/#post-10831866)
 * Status: resolved