Title: Payment Failed: postal code doesn’t match
Last modified: April 11, 2020

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# Payment Failed: postal code doesn’t match

 *  Resolved [korchard](https://wordpress.org/support/users/korchard/)
 * (@korchard)
 * [6 years ago](https://wordpress.org/support/topic/payment-failed-postal-code-doesnt-match/)
 * Square Payment Failed (Status code BAD_REQUEST: The postal code in billing address
   doesn’t match the one used for card nonce creation.) Order status changed from
   Pending payment to Failed.
 * Order failed this morning with this order message, but subsequent orders worked.
   I can’t have orders failing, the owners are freaking out.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/)
 * (@apmwebdev)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-failed-postal-code-doesnt-match/#post-12673354)
 * Hi there. This error message typically means that the postal code associated 
   with the card and the postal code the user entered into their billing details
   in checkout do not match, so the card was declined. This is most likely user 
   error, not something wrong with your site or the plugin.
 *  [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/)
 * (@apmwebdev)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-postal-code-doesnt-match/#post-12703471)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved.
   Feel free to start a new thread if you have any further questions!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Payment Failed: postal code doesn’t match’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/payment-failed-postal-code-doesnt-match/#post-12703471)
 * Status: resolved