Title: Payment Failed + Error: stdClass Object
Last modified: September 3, 2021

---

# Payment Failed + Error: stdClass Object

 *  Resolved [pihasurfer](https://wordpress.org/support/users/pihasurfer/)
 * (@pihasurfer)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/payment-failed-error-stdclass-object/)
 * Hi there,
 * We are getting a lot of failed payment orders on our website and have no idea
   why they keep occurring. We are also getting successful orders, which is why 
   we reaching out to you.
 * Looking at Woocommerce > Status > Logs. There are 2 entries in the log for each
   failed order.
 *     ```
       2021-09-03T10:21:41+00:00 DEBUG 
       ====Stripe Version: 5.4.1====
       ====Start Log====
       customers request: Array
       (
           [email] => xxx@gmail.com
           [description] => Name: xxx xxx, Guest
           [name] => xxx xxx
           [metadata] => Array
               (
               )
   
           [preferred_locales] => Array
               (
                   [0] => en-US
               )
   
       )
       ====End Log====
       ```
   
 *     ```
       2021-09-03T10:21:42+00:00 DEBUG 
       ====Stripe Version: 5.4.1====
       ====Start Log====
       Error: stdClass Object
       (
           [token_id] => 
           [customer] => cus_xxx
           [source] => 
           [source_object] => 
       )
       ====End Log====
       ```
   
 * Looking at Stripe Dashboard > Developers > Logs. There are no errors logged for
   the transaction. Just as you see below:
 * 200 OK POST v1/customers
 * We are using the latest version of the API 2020-08-27. I’ve tested using real
   credit card data and real products with no problems. The checkout form appears
   to be displaying without any issues on other browsers on PC, Mac, and Android
   etc.
 * We really need some help. Thanks in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-failed-error-stdclass-object%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/payment-failed-error-stdclass-object/#post-14846370)
 * Hi [@pihasurfer](https://wordpress.org/support/users/pihasurfer/)
 * Thanks for your question!
 * > We are getting a lot of failed payment orders on our website and have no idea
   > why they keep occurring. We are also getting successful orders, which is why
   > we reaching out to you.
 * I see so this is an intermittent issue.
 * I checked the log and didn’t see anything obvious about the possible root cause.
 * First of all, could you please send me a copy of your site’s System Status? You
   can find it via WooCommerce > Status. Select “Get system report” and then “Copy
   for support”. Once you’ve done that, you can paste it on Gist.github.com and 
   then share the URL here.
 * I hope that helps!
 * Look forward to your reply.
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/payment-failed-error-stdclass-object/#post-14870981)
 * Hello [@pihasurfer](https://wordpress.org/support/users/pihasurfer/),
 * Since we haven’t heard from you in a while, we’re hoping that means you were 
   able to get this resolved. I’m going to close this thread out now.
 * If you’re still having trouble, please open up a new topic and we’ll be happy
   to help out.
 * Take care

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Payment Failed + Error: stdClass Object’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/payment-failed-error-stdclass-object/#post-14870981)
 * Status: resolved