Title: Payment failed commission
Last modified: December 17, 2020

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# Payment failed commission

 *  Resolved [fabioantonucci](https://wordpress.org/support/users/fabioantonucci/)
 * (@fabioantonucci)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/payment-failed-commission/)
 * I was able to deduct it as commissions, but the payment is not sent to the supplier
   when trying to pay the seller for this error ”
    Payment failed “: [http://prntscr.com/vpe166](http://prntscr.com/vpe166).
   Extract the error log from paypal which can be seen at this link: [https://www.icloud.com/iclouddrive/0182vgBUqHqTqAW04sovO1Pcg#log-wc-market-place](https://www.icloud.com/iclouddrive/0182vgBUqHqTqAW04sovO1Pcg#log-wc-market-place)
 * I have already reviewed all the paypal settings and everything seems to be correct.
 * Please, can you help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-failed-commission%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [MultiVendorX](https://wordpress.org/support/users/wcmp/)
 * (@wcmp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13817418)
 * Hello fabioantonucci,
 * Thank you for reaching out to us.
 * As we can see in from the log file shared the memory size limitation need to 
   be increased. Kindly refer to this link to increase the memory size ([https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/](https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/)).
 * Kindly let us know if you need any further assistance.
 *  Thread Starter [fabioantonucci](https://wordpress.org/support/users/fabioantonucci/)
 * (@fabioantonucci)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13868921)
 * Hello, we increased the memory however the error still remains.
    What I realized
   is that before, at each attempt the system generated two logs: one from paypal
   and one fatal errors. Now only generated the paypal log as printed: [http://prntscr.com/wgzvgj](http://prntscr.com/wgzvgj)
   and attachment: [https://www.icloud.com/iclouddrive/0DnoP2BLOmj6N9tnCNu5VV6xA#paypal-2021-01-05-409a4e0adb89b29e0e4b41064f8e308b](https://www.icloud.com/iclouddrive/0DnoP2BLOmj6N9tnCNu5VV6xA#paypal-2021-01-05-409a4e0adb89b29e0e4b41064f8e308b)
 * * By the way, we are thinking about purchasing the Advanced Frontend Manager 
   extension. In this case, we would have priority support for the core of the plugin,
   as we have been trying to use it without success for months.
 * Please, can you help me?
 *  [Rajsekhar Chatterjee](https://wordpress.org/support/users/rajsekharchatterjee11/)
 * (@rajsekharchatterjee11)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13877707)
 * Hi [@fabioantonucci](https://wordpress.org/support/users/fabioantonucci/)
    The
   memory issue is not related to our plugin at all. This completely depends on 
   your site. Please ask your server to increase its limit. Secondly, the log file
   you shared is not wcmp product_vendor.log file. If there is any issue occurred
   in the commission paid time then it will show on the product_vendor.log file.
   Your commission is not paying there are several reasons – vendor payment method
   not setup, paypal email not correct, paypal account setting issue.
 *  Thread Starter [fabioantonucci](https://wordpress.org/support/users/fabioantonucci/)
 * (@fabioantonucci)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13881604)
 * Hello, as shown previously we have already increased the memory of the server.
   So much so that there was no more fatal error.
    All settings related to paypal
   appear to be correct. The correct log file would be this: [https://www.icloud.com/iclouddrive/0e8fCm5xG10T-CS_uLia45EYQ#product%5Fvendor](https://www.icloud.com/iclouddrive/0e8fCm5xG10T-CS_uLia45EYQ#product%5Fvendor)(
   if not, please indicate the correct folder)
 * Please, can you help me?
 * Thanks
 *  Plugin Author [MultiVendorX](https://wordpress.org/support/users/wcmp/)
 * (@wcmp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13912271)
 * [@fabioantonucci](https://wordpress.org/support/users/fabioantonucci/), thanks
   for sharing your log file.
 * As we can see PayPal has sent you this error :
 * {“name”:”AUTHORIZATION_ERROR”,”message”:”Authorization error occurred.”,”debug_id”:”
   7cced6e0e71d9″,”information_link”:”https:\/\/developer.paypal.com\/docs\/api\/
   payments.payouts-batch\/#errors”,”links”:[]}
 * It means, your PayPal account is not authorized for payment. Kindly share this
   error with PayPal team, this will be able to resolve this issue for your account.
 * Please do keep us posted.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Payment failed commission’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [MultiVendorX](https://wordpress.org/support/users/wcmp/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/payment-failed-commission/#post-13912271)
 * Status: resolved