Title: Payment Fail
Last modified: September 14, 2020

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# Payment Fail

 *  Resolved [tfgmusic](https://wordpress.org/support/users/tfgmusic/)
 * (@tfgmusic)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-fail/)
 * no matter what I do i’m getting a payment fail message as an end user using square.
   
   I’ve tried using several different cards. Deleted and re installed the plug in.
   switched to paypal to test and payment went through fine. any help would be greatly
   appreciated : )

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * (@aashik)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13400770)
 * Hi there!
 * Can you please confirm that you’ve followed the instructions in [Square Documentation](http://docs.woocommerce.com/document/woocommerce-square/)
   to set up the extension?
 * Specifically, the [Gateway Features](https://docs.woocommerce.com/document/woocommerce-square/#section-13)
   section?
 * If yes, can you please share the exact error you’re seeing while attempting to
   checkout using Square?
 * Along with that, could you please share a copy of your site’s System Status? 
   You can find it via WooCommerce > Status.
    Select “Get system report” and then“
   Copy for support”.  Once you’ve done that, paste it here in your response.
 *  Thread Starter [tfgmusic](https://wordpress.org/support/users/tfgmusic/)
 * (@tfgmusic)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13406111)
 * Ok ,
    Now I was able to process 2 transactions once i changed the product system
   of record to “do not sync product data “. I also realized I can process regular
   tangible products but the conflict issue seems to be processing crowdfunding 
   donations. Very frustrating….
 *  Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * (@aashik)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13406421)
 * > Now I was able to process 2 transactions once i changed the product system 
   > of record to “do not sync product data
 * That’s not expected behavior. You can have both the payment gateway and the product
   sync with Square working at the same time.
 * > I also realized I can process regular tangible products but the conflict issue
   > seems to be processing crowdfunding donations.
 * I’m not sure I completely understand the query here. Would you mind sharing some
   more details along with the System Status Report and the error you’re seeing 
   in the checkout page?
 *  Thread Starter [tfgmusic](https://wordpress.org/support/users/tfgmusic/)
 * (@tfgmusic)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13419034)
 * I am able to process transactions for products that are not categorized as
    “
   crowdfunding ” When I process a “Crowdfunding” product the payment goes through
   but its not reflected on the crowdfunders page.
 *  Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * (@aashik)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13421848)
 * > When I process a “Crowdfunding” product the payment goes through but its not
   > reflected on the crowdfunders page.
 * Thanks again for the additional details. We’d be glad to further investigate 
   as soon as we have the System Status Report, the error you’re seeing on the checkout
   page, and a link to a product categorized as `Crowdfunding`.
 *  Plugin Support [Thu P. a11n](https://wordpress.org/support/users/thup90/)
 * (@thup90)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13450041)
 * Hi there,
 * I hope you found the previous reply helpful. We haven’t heard back from you in
   a while, so I’m going to mark this as resolved – if you have any further questions,
   you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Payment Fail’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
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 * 6 replies
 * 3 participants
 * Last reply from: [Thu P. a11n](https://wordpress.org/support/users/thup90/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/payment-fail/#post-13450041)
 * Status: resolved