Support » Plugin: Multi-Step Checkout for WooCommerce » Payment Error Returns to first page

  • I am testing out the plugin, but what I discovered is the following. If there is a payment error, it will display the error on top and return to the first page of the checkout process. This is very awkward, because all those steps are resolved, we need to correct only the problem that came up with payment. How to resolve this problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Diana Burduja

    (@diana_burduja)

    Could you describe me exactly how do you generate the payment error? Use screenshots, if necessary.

    Thread Starter martinneumannat

    (@martinneumannat)

    In my case I have a configuration error in the payment processor. But if somebody puts in a wrong credit card number, it will create an error as well. And if it returns in this case to the Billing Address page, it is not necessarily what I want.

    For testing purposes, I think you can put a Paypal payment processor and put something wrong in the configuration data. But anything that creates a payment error should be helping you to test it out.

    Plugin Author Diana Burduja

    (@diana_burduja)

    I don’t manage to create a payment error with PayPal no matter what. A random email address in the PayPal configuration, doesn’t generate a payment error. Cancelling the order from the PayPal screen, sends me to the Cart page. Some random API credentials (even if that’s used only for refunds processing), doesn’t generate a payment error.

    What exactly “something wrong” do you put in the configuration data in order to create a payment error? Use screenshots, if necessary.

    Could you also tell me the exact text of the error you’re getting?

    Could you give me a link to your website so I can have a look?

    When clicking the “Place order” button at the end of the checkout, the WooCommerce plugin creates the error messages and assigns a “woocommerce-invalid” CSS class to the field that generates the error message. The multi-step checkout plugin will then move to the step where the first step with the “woocommerce-invalid” CSS class field found. I assume the payment error doesn’t assign the “woocommerce-invalid” CSS class to the “payment_method” field.

    Thread Starter martinneumannat

    (@martinneumannat)

    You can try out my site:
    https://www.health4u.info/

    At the checkout you are using Pickpay, which should create an error. Just I am not sure if Pickpay will show up outside of Brazil.

Viewing 4 replies - 1 through 4 (of 4 total)
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