Support » Plugin: zipMoney(Zip Co) Payments Plugin for WooCommerce » Payment error: An error occurred while getting the redirect url from Zip.

  • kevalgajjar

    (@kevalgajjar)


    Hi there, I am getting error with zip payment on my side. error is “Payment error: An error occurred while getting the redirect url from Zip.”. I checked public key and private key and it’s perfect but still getting this error.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Try checking the form fields of the billing checkout. Incomplete billing details is one of the reason why that error message is appearing. Zip plugin will also not accept Phone number format like this “(07) 1234 5678”. Even though it’s correct in the field validation, the Zip plugin is not accepting this kind of phone number format. It will work if the phone number is like this “0712345678”.

    The error message is confusing. I hope the Zip plugin team can update the error message so it will pinpoint the cause of the error.

    • This reply was modified 6 months, 3 weeks ago by niikev.

    I have the same problem, the keys are completely correct. Form fields too. What could be the reason? I did everything according to the manual provided by the plugin.

    i ran into this issue yesterday, zip needs to add proper error messages

    • This reply was modified 2 months, 1 week ago by extremist87.
Viewing 3 replies - 1 through 3 (of 3 total)
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