Title: PAYMENT ERROR Last modified: July 21, 2023 --- # PAYMENT ERROR * Resolved [Oneida](https://wordpress.org/support/users/laudrecycled2020/) * (@laudrecycled2020) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/) * Hello, Customers tell me that when they select the PAYPAL payment method they get an error (I attach a photo of the error).They also tell me that when the paypal page opens they put their username and password and the payment is not made. You have to do it twice. * Why do these errors occur? - This topic was modified 2 years, 9 months ago by [Oneida](https://wordpress.org/support/users/laudrecycled2020/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-error-42%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16911519) * Hi [@laudrecycled2020](https://wordpress.org/support/users/laudrecycled2020/) * There isn’t a screenshot of the error in your request. Can you add that so we can take a look? * If you navigate to the WooCommerce logs page is there a “wc-ppcp” log file? * Kind Regards * Thread Starter [Oneida](https://wordpress.org/support/users/laudrecycled2020/) * (@laudrecycled2020) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16911623) * [https://laudrecycled.com/wp-content/uploads/2023/07/1689923348867.jpg](https://laudrecycled.com/wp-content/uploads/2023/07/1689923348867.jpg) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16912688) * Please see my first reply: * > If you navigate to the WooCommerce logs page is there a “wc-ppcp” log file * Please check for that log file and share its content as it will have helpful information. Thanks * Thread Starter [Oneida](https://wordpress.org/support/users/laudrecycled2020/) * (@laudrecycled2020) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16917438) * 2023-07-14T07:22:21+00:00 ERROR API error: Array ( [url] => [https://api-m.paypal.com/v2/checkout/orders/5BW68614C86356804](https://api-m.paypal.com/v2/checkout/orders/5BW68614C86356804)[ method] => GET [http_status] => 404 [request] => [error] => Array ( [name] => RESOURCE_NOT_FOUND [details] => Array ( [0] => Array ( [issue] => INVALID_RESOURCE_ID[ description] => Specified resource ID does not exist. Please check the resource ID and try again. ) ) [message] => The specified resource does not exist. [debug_id] => 38977bcfcb6d4 [links] => Array ( [0] => Array ( [href] => [https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID](https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID)[ rel] => information_link [method] => GET ) ) ) ) 2023-07-14T07:22:45+00:00 ERROR API error: Array ( [url] => [https://api-m.paypal.com/v2/checkout/orders/5BW68614C86356804](https://api-m.paypal.com/v2/checkout/orders/5BW68614C86356804)[ method] => GET [http_status] => 404 [request] => [error] => Array ( [name] => RESOURCE_NOT_FOUND [details] => Array ( [0] => Array ( [issue] => INVALID_RESOURCE_ID[ description] => Specified resource ID does not exist. Please check the resource ID and try again. ) ) [message] => The specified resource does not exist. [debug_id] => 14b5b73b5630 [links] => Array ( [0] => Array ( [href] => [https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID](https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_RESOURCE_ID)[ rel] => information_link [method] => GET ) ) ) ) 2023-07-14T07:23:21+00:00 INFO Redirecting to checkout page. Required fields missing: Array ( [0] => billing_phone_required) 2023-07-14T07:23:34+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED 2023-07-14T07:24:03+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED 2023-07-14T22:25:38+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED 2023-07-14T22:26:25+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16918693) * Hi [@laudrecycled2020](https://wordpress.org/support/users/laudrecycled2020/) * I see in the logs there was en error fetching the PayPal order ID [5BW68614C86356804](https://api-m.paypal.com/v2/checkout/orders/5BW68614C86356804) which occurred on 7/14/23 and that was the last occurance of that error. Did you at anytime change the PayPal account that the plugin was connected to? * Based on that error message, PayPal’s API is saying that order ID doesn’t exist. * Was your customer reporting that issue on 7/14/23? The logs show everything else is running smoothly since that one failed API request where PayPal couldn’t find the order ID. * Kind Regards Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘PAYMENT ERROR’ is closed to new replies. * ![](https://ps.w.org/pymntpl-paypal-woocommerce/assets/icon-256x256.png?rev=2718338) * [Payment Plugins for PayPal WooCommerce](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/reviews/) * 5 replies * 2 participants * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-42/#post-16918693) * Status: resolved