Title: Payment Error
Last modified: June 26, 2023

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# Payment Error

 *  Resolved [Ishor Ale Magar](https://wordpress.org/support/users/smartdev2023/)
 * (@smartdev2023)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-38/)
 * Hello,
 * The plugin works with the sandbox mode while enabling the live mode. It shows
   an error “Payment error: Unauthorized.” while doing the order.
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-error-38%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [cardpaysolutions](https://wordpress.org/support/users/cardpaysolutions/)
 * (@cardpaysolutions)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-38/#post-16849747)
 * Hello. That error typically means a configuration error on the Payeezy side or
   an invalid merchant token. Normally, we would solve this by establishing a new
   Payeezy gateway with the correct configuration. Unfortunately, Payeezy is being
   discontinued by Fiserv so we are no longer able to provision any new gateways
   with them.
 * Since it sounds like your client has an existing Payeezy account, you might want
   to try this plugin with the configuration that uses the Gateway ID and Password
   configuration (instead of the merchant token): [https://woocommerce.com/document/firstdata/](https://woocommerce.com/document/firstdata/)

Viewing 1 replies (of 1 total)

The topic ‘Payment Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fd-payments-for-woo.svg)
 * [Payment Gateway Payeezy for WooCommerce](https://wordpress.org/plugins/fd-payments-for-woo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fd-payments-for-woo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fd-payments-for-woo/)
 * [Active Topics](https://wordpress.org/support/plugin/fd-payments-for-woo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fd-payments-for-woo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fd-payments-for-woo/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [cardpaysolutions](https://wordpress.org/support/users/cardpaysolutions/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/payment-error-38/#post-16849747)
 * Status: resolved