Title: Payment Error
Last modified: October 28, 2021

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# Payment Error

 *  Resolved [ep1970](https://wordpress.org/support/users/ep1970/)
 * (@ep1970)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/payment-error-28/)
 * Can’t process credit card payments…
 * Error say
 * “Payment error: A critical server error prevented this transaction from completing.
   Please confirm your information and try again.”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-error-28%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/payment-error-28/#post-15019066)
 * [@ep1970](https://wordpress.org/support/users/ep1970/)
 * Please make sure you have configured the plugin correctly, especially the “Merchant
   ID (MID), Username, Password and Site” (Site should be “fts” – without quotes)
   as per the following page:
 * [https://support.cardpointe.com/cardpointe/marketplace/woocommerce#configuring-the-wooCommerce-plugin](https://support.cardpointe.com/cardpointe/marketplace/woocommerce#configuring-the-wooCommerce-plugin)
 * I cannot really see any issues in the console of your site, and due to the “private
   personal data” nature of this plugin, troubleshooting a specific site/server 
   issues cannot be done via this forum, and per site troubleshooting and assistance
   must be done through your CardPointe rep.

Viewing 1 replies (of 1 total)

 The topic ‘Payment Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cardconnect-payment-module.svg)
 * [CardPointe Payment Gateway for WooCommerce](https://wordpress.org/plugins/cardconnect-payment-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cardconnect-payment-module/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cardconnect-payment-module/)
 * [Active Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cardconnect-payment-module/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [RexAK](https://wordpress.org/support/users/rexak/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/payment-error-28/#post-15019066)
 * Status: resolved