Payment error

Resolved andreygikavchuk
(@andreygikavchuk13)

3 years, 2 months ago

the user received the following message: “Sorry, we are unable to process your payment at this time. Please retry later.” and the status of the order changed to failed, but in the stripe account itself I see that the payment was successful, why?

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

3 years, 2 months ago

Hi there,

Would you mind enabling the logging for Stripe for us? Head to WooCommerce > Settings > Payments > Stripe, and enable Logging (if it is not already enabled)

Next, please try to make a test order to generate logs.

After that, please check WooCommerce > Status > Logs, select the latest Stripe from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue. **Please remove any sensitive information before posting the log here**.

https://cld.wthms.co/rZ4dSe

Looking forward to hearing from you!

Ross

Thread Starter

andreygikavchuk

(@andreygikavchuk13)

3 years, 2 months ago

I do not have logs, I sent an email to the developers of the plugin but I was not helped to solve this problem. Plugin of the latest version, I always update it

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

3 years, 2 months ago

Hi again,

Did this issue start happening recently? Or are you setting up Stripe for the first time? Additionally, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Ross

Thread Starter

andreygikavchuk

(@andreygikavchuk13)

3 years, 2 months ago

using this plugin for a long time, not working for a couple of months, and the bag with payment was only one order

Status report:


### WordPress Environment ###

WordPress address (URL): https://picupmedia.com
Site address (URL): https://picupmedia.com
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9 PHP/7.4.7
PHP Version: 7.4.7
PHP Post Max Size: 4 GB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.7.12
Max Upload Size: 4 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: pm_
Total Database Size: 1650.07MB
Database Data Size: 1195.06MB
Database Index Size: 455.01MB
pm_woocommerce_sessions: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
pm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pm_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
pm_woocommerce_order_itemmeta: Data: 20.55MB + Index: 19.94MB + Engine InnoDB
pm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_actionscheduler_actions: Data: 10.03MB + Index: 14.11MB + Engine InnoDB
pm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_actionscheduler_logs: Data: 12.02MB + Index: 9.03MB + Engine InnoDB
pm_apsl_users_social_profile_details: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
pm_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_comments: Data: 54.59MB + Index: 29.09MB + Engine InnoDB
pm_email_log: Data: 53.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
pm_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
pm_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_strings: Data: 8.52MB + Index: 12.09MB + Engine InnoDB
pm_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pm_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_icl_string_positions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
pm_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_icl_string_translations: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
pm_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_icl_translate: Data: 35.52MB + Index: 1.48MB + Engine InnoDB
pm_icl_translate_job: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
pm_icl_translations: Data: 5.52MB + Index: 13.00MB + Engine InnoDB
pm_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_icl_translation_status: Data: 23.45MB + Index: 0.44MB + Engine InnoDB
pm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_loginpress_social_login_details: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_action_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
pm_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pm_nf3_field_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
pm_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_form_meta: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
pm_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_object_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
pm_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_nf3_upgrades: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
pm_ninja_forms_uploads: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
pm_options: Data: 17.09MB + Index: 1.78MB + Engine InnoDB
pm_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_pmxi_imports: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
pm_pmxi_posts: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
pm_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_postmeta: Data: 401.84MB + Index: 121.16MB + Engine InnoDB
pm_posts: Data: 140.48MB + Index: 10.83MB + Engine InnoDB
pm_post_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pm_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_redirection_items: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
pm_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pm_simple_history: Data: 51.08MB + Index: 19.09MB + Engine InnoDB
pm_simple_history_contexts: Data: 234.25MB + Index: 155.41MB + Engine InnoDB
pm_sirv_fetching_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_sirv_images: Data: 3.52MB + Index: 0.31MB + Engine InnoDB
pm_sirv_shortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_social_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_termmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
pm_terms: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
pm_term_relationships: Data: 1.42MB + Index: 0.38MB + Engine InnoDB
pm_term_taxonomy: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
pm_usermeta: Data: 19.53MB + Index: 14.95MB + Engine InnoDB
pm_users: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
pm_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wc_customer_lookup: Data: 1.52MB + Index: 1.73MB + Engine InnoDB
pm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wc_order_coupon_lookup: Data: 0.31MB + Index: 0.36MB + Engine InnoDB
pm_wc_order_product_lookup: Data: 3.52MB + Index: 4.86MB + Engine InnoDB
pm_wc_order_stats: Data: 2.50MB + Index: 2.14MB + Engine InnoDB
pm_wc_order_tax_lookup: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
pm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
pm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
pm_wow_social_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wpml_mails: Data: 14.52MB + Index: 0.00MB + Engine InnoDB
pm_wprss_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wpsdb_alter_statements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pm_wpzerospam_blacklist: Data: 1.52MB + Index: 0.08MB + Engine InnoDB
pm_wpzerospam_blocked: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wpzerospam_log: Data: 30.52MB + Index: 0.00MB + Engine InnoDB
pm_wsluserscontacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_wslusersprofiles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pm_yoast_indexable: Data: 13.52MB + Index: 11.13MB + Engine InnoDB
pm_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
pm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
pm_yoast_prominent_words: Data: 0.30MB + Index: 0.42MB + Engine InnoDB
pm_yoast_seo_links: Data: 2.41MB + Index: 1.72MB + Engine InnoDB
pm_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
pm_zerospam_blocked_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pm_zerospam_log: Data: 0.31MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2968
acf-field-group: 48
attachment: 19078
custom_css: 1
customize_changeset: 2
ebook: 9
elementor_library: 23
event: 119
mwb_siww: 2
nf_sub: 12327
oembed_cache: 125
page: 283
pm_review: 1308
portfolio: 349
post: 660
postman_sent_mail: 3
product: 110
revision: 4965
saswp: 4
schema: 7
shop_coupon: 267
shop_order: 12098
shop_order_refund: 97
um_directory: 1
um_form: 4
um_social_login: 1
user_registration: 1
wc_zapier_feed: 4
wp_block: 1
wprss_feed_template: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (54) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.4
Social Login WordPress Plugin - AccessPress Social Login Lite: by AccessPress Themes – 3.4.6
Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
Schema Premium: by Hesham – 1.1.4.4
Before After Image Comparison Slider for Elementor: by Web Builder03 – 1.5.1
Click to Chat: by HoliThemes – 3.2.6
Dashboard Single Sign On: by Dmitriy Bagngneko – 1.0
Extras for Elementor: by Namogo – 2.2.43
Elementor Pro: by Elementor.com – 3.0.8
Elementor: by Elementor.com – 3.1.1
Email Log: by Sudar – 2.4.3
HubSpot Deal Per Order: by MakeWebBetter – 2.0.3
HubSpot WooCommerce Integration PRO: by MakeWebBetter – 3.0.3
Insert Headers and Footers: by WPBeginner – 1.5.0
Loco Translate: by Tim Whitlock – 2.5.0
Ninja Forms - Addon Manager: by The WP Ninjas – 3.0.13
Ninja Forms - Conditional Logic: by The WP Ninjas – 3.0.28
Ninja Forms - File Uploads: by The WP Ninjas – 3.3.9
Ninja Forms - User Management: by WP Ninjas – 3.0.11
Ninja Forms: by Saturday Drive – 3.4.34
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.3
Permalink Manager Pro: by Maciej Bis – 2.2.8.8
Post Duplicator: by Metaphor Creations – 2.22
Redirection: by John Godley – 5.0.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
Schema Premium HowTo Block: by Hesham – 1.1
Schema WooCommerce: by Hesham – 1.3.2
Simple History: by Pär Thernström – 2.39.0
Sirv: by sirv.com – 5.8.0
Slack Integration for WordPress and Woocommerce: by makewebbetter – 2012.05.03
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.25
SVG Support: by Benbodhi – 2.3.18
Ultimate Blocks: by Ultimate Blocks – 2.4.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.7
WooCommerce Bulk Discount: by Rene Puchinger – 3.0
WooCommerce Email Customizer: by WooCommerce – 1.1.18
WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
WooCommerce PDF Invoices: by Andrew Benbow – 4.7.4 (update to version 4.11.0 is available)
WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.4.0 (update to version 9.5.0 is available)
WooCommerce Shipment Tracking: by WooCommerce – 1.6.26
WooCommerce Xero Integration: by WooCommerce – 1.7.33 (update to version 1.7.35 is available)
WooCommerce Zapier: by OM4 – 2.0.5 (update to version 2.0.7 is available)
WooCommerce: by Automattic – 4.9.2
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO Premium: by Team Yoast – 14.9
WP Crontrol: by John Blackbourn & crontributors – 1.9.0
WP Mail SMTP: by WPForms – 2.6.0
WP Rocket | Redirect HTTP to HTTPS: by WP Rocket Support Team –
WP Rocket | Disable Cache Clearing: by WP Rocket Support Team –
WP Rocket | No Cache for Admins: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.3.7
WPML Translation Management: by OnTheGoSystems – 2.10.2
Yoast SEO: WooCommerce: by Team Yoast – 13.3
WordPress Zero Spam: by Ben Marshall – 4.10.2

### Inactive Plugins (6) ###

Jetpack by WordPress.com: by Automattic – 9.4
Open Graph and Twitter Card Tags: by Webdados – 3.1.1
SASWP Pro Extension Manager: by Schema & Structured Data Team – 1.1
Schema: by Hesham – 1.7.8.4
Schema Premium FAQ Block: by Hesham – 1.2
WP Sync DB: by Sean Lang – 1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by  – 1.7.0
Plugins filter: by  –

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD (US $)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
simple (simple-de)
simple (simple-cn)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: ❌ Page visibility should be public
Cart: #807 - /cart/
Checkout: #808 - /checkout/
My account: #809 - /my-account/
Terms and conditions: #820 - /terms-of-service/

### Theme ###

Name: Picup Media
Version: 1.1.0
Author URL: 
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: picupmedia/woocommerce/archive-product.php
picupmedia/woocommerce/auth/footer.php
picupmedia/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0
picupmedia/woocommerce/auth/form-login.php
picupmedia/woocommerce/auth/header.php
picupmedia/woocommerce/cart/cart-empty.php
picupmedia/woocommerce/cart/cart-item-data.php
picupmedia/woocommerce/cart/cart-shipping.php
picupmedia/woocommerce/cart/cart-totals.php
picupmedia/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
picupmedia/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
picupmedia/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/cart/proceed-to-checkout-button.php
picupmedia/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/checkout/cart-errors.php
picupmedia/woocommerce/checkout/form-billing.php
picupmedia/woocommerce/checkout/form-checkout.php
picupmedia/woocommerce/checkout/form-coupon.php
picupmedia/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0
picupmedia/woocommerce/checkout/form-pay.php
picupmedia/woocommerce/checkout/form-shipping.php
picupmedia/woocommerce/checkout/order-receipt.php
picupmedia/woocommerce/checkout/payment-method.php
picupmedia/woocommerce/checkout/payment.php
picupmedia/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0
picupmedia/woocommerce/checkout/terms.php
picupmedia/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/content-product.php
picupmedia/woocommerce/content-single-product.php
picupmedia/woocommerce/content-widget-product.php
picupmedia/woocommerce/content-widget-reviews.php
picupmedia/woocommerce/emails/admin-cancelled-order.php version 3.6.0 is out of date. The core version is 4.1.0
picupmedia/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/admin-new-order.php
picupmedia/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/customer-new-account.php
picupmedia/woocommerce/emails/customer-note.php version 3.6.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/customer-processing-order.php
picupmedia/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
picupmedia/woocommerce/emails/email-customer-details.php
picupmedia/woocommerce/emails/email-downloads.php
picupmedia/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/emails/plain/admin-cancelled-order.php version 3.6.0 is out of date. The core version is 4.1.0
picupmedia/woocommerce/emails/plain/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-new-account.php version 3.5.2 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-processing-order.php version 3.5.4 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/email-addresses.php
picupmedia/woocommerce/emails/plain/email-customer-details.php
picupmedia/woocommerce/emails/plain/email-downloads.php
picupmedia/woocommerce/emails/plain/email-order-details.php version 3.5.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/global/breadcrumb.php
picupmedia/woocommerce/global/form-login.php
picupmedia/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/global/sidebar.php
picupmedia/woocommerce/global/wrapper-end.php
picupmedia/woocommerce/global/wrapper-start.php
picupmedia/woocommerce/loop/add-to-cart.php
picupmedia/woocommerce/loop/loop-end.php
picupmedia/woocommerce/loop/loop-start.php
picupmedia/woocommerce/loop/no-products-found.php
picupmedia/woocommerce/loop/orderby.php
picupmedia/woocommerce/loop/pagination.php
picupmedia/woocommerce/loop/price.php
picupmedia/woocommerce/loop/rating.php
picupmedia/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/loop/sale-flash.php
picupmedia/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
picupmedia/woocommerce/myaccount/downloads.php
picupmedia/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
picupmedia/woocommerce/myaccount/form-edit-account.php
picupmedia/woocommerce/myaccount/form-edit-address.php
picupmedia/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
picupmedia/woocommerce/myaccount/form-lost-password.php
picupmedia/woocommerce/myaccount/form-reset-password.php
picupmedia/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
picupmedia/woocommerce/myaccount/my-account.php
picupmedia/woocommerce/myaccount/my-address.php
picupmedia/woocommerce/myaccount/my-downloads.php
picupmedia/woocommerce/myaccount/my-orders.php
picupmedia/woocommerce/myaccount/navigation.php
picupmedia/woocommerce/myaccount/orders.php version 3.2.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/myaccount/payment-methods.php
picupmedia/woocommerce/myaccount/view-order.php
picupmedia/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
picupmedia/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
picupmedia/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
picupmedia/woocommerce/order/form-tracking.php
picupmedia/woocommerce/order/order-again.php
picupmedia/woocommerce/order/order-details-customer.php
picupmedia/woocommerce/order/order-details-item.php version 3.0.0 is out of date. The core version is 3.7.0
picupmedia/woocommerce/order/order-details.php version 3.5.2 is out of date. The core version is 4.6.0
picupmedia/woocommerce/order/order-downloads.php
picupmedia/woocommerce/order/tracking.php
picupmedia/woocommerce/product-searchform.php
picupmedia/woocommerce/single-product/add-to-cart/external.php
picupmedia/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0
picupmedia/woocommerce/single-product/add-to-cart/simple.php
picupmedia/woocommerce/single-product/add-to-cart/variable.php
picupmedia/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
picupmedia/woocommerce/single-product/add-to-cart/variation.php
picupmedia/woocommerce/single-product/meta.php
picupmedia/woocommerce/single-product/photoswipe.php
picupmedia/woocommerce/single-product/price.php
picupmedia/woocommerce/single-product/product-attributes.php
picupmedia/woocommerce/single-product/product-image.php
picupmedia/woocommerce/single-product/product-thumbnails.php
picupmedia/woocommerce/single-product/rating.php
picupmedia/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
picupmedia/woocommerce/single-product/review-meta.php
picupmedia/woocommerce/single-product/review-rating.php
picupmedia/woocommerce/single-product/review.php
picupmedia/woocommerce/single-product/sale-flash.php
picupmedia/woocommerce/single-product/share.php
picupmedia/woocommerce/single-product/short-description.php
picupmedia/woocommerce/single-product/stock.php
picupmedia/woocommerce/single-product/tabs/additional-information.php
picupmedia/woocommerce/single-product/tabs/description.php
picupmedia/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
picupmedia/woocommerce/single-product/title.php
picupmedia/woocommerce/single-product/up-sells.php
picupmedia/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
picupmedia/woocommerce/single-product.php
picupmedia/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
picupmedia/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
picupmedia/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ❌
					
					
						Learn how to update

### WooCommerce Google Product Feed options ###

Google merchant centre product feed: Enabled
Google merchant centre product review feed: -
Bing merchant centre feed: -
Google merchant centre local product inventory feed: -
Google merchant centre local products feed (legacy): -
Google merchant centre product inventory feed (legacy): -
Include variations in feed: Enabled
Send "item group ID": No
Debug key: 2e84dbe4-ff56-406b-b0b9-de217f671bff

### WooCommerce Google Product Feed fields ###

Product description: Main product description (full preferred) plus variation description
Availability: Defaults to "in stock".
Brand: 
Manufacturer Part Number (MPN): 
Product Type: 
Google Product Category: 
Size system: 
Title: Pre-populates from product product_title.

### Action Scheduler ###

Complete: 29,301
Oldest: 2021-01-10 09:33:03 +0000
Newest: 2021-02-09 12:13:03 +0000

Failed: 3
Oldest: –
Newest: –

Pending: 4
Oldest: 2021-02-09 12:30:33 +0000
Newest: 2021-02-09 23:56:03 +0000

### WooCommerce Zapier ###

Database Version: ✔ 12
Detailed Logging Enabled: Yes
Legacy Mode Disabled: ❌ No
SSL: ✔ Yes
REST API Authentication Key(s): ❌ 0
Task History Record Count: ❌ 0
Legacy Cron Tasks: ✔ 0
Active Legacy Feeds: ❌ 4 active Legacy Feed(s) need to be migrated before April 30
2021. Migrate Your Zaps Now

Legacy Feed #1: Woocom (GLB sale) to Sheets
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/sdf5tq/
Legacy Feed #2: Woocom (GLB sale) to Slack
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/sdw1y2/
Legacy Feed #3: WooCommerce Order Status Change
- Trigger: New Order Status Change
- Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/s13zo3/
Legacy Feed #4: Woocom to Sheets 2018
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/8iz0f3/

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

3 years, 2 months ago

Hi again,

It really sounds like something is conflicting with Stripe here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe, and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

Let us know how this goes!

Ross

Thread Starter

andreygikavchuk

(@andreygikavchuk13)

3 years, 2 months ago

ok thanks, i will try to do it