Title: Payment does nothing Last modified: March 23, 2022 --- # Payment does nothing * Resolved [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/) * Hi, * we have a page with a donation product type. The popup for payement is well dispayed, filling verification works fine. But when we click to Payement button we have an infinite loop, with no response, no error. Its happend even in production and test mode. Debug log file activated is empty : [03/23/2022 09:26:02 AM] – Stripe Payments debug log file PHP error file empty JS error console empty * Any Idea ? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-does-nothing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/payment-does-nothing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/payment-does-nothing/page/2/?output_format=md) * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15488796) * To complete,I notice the field payment-intent is empty in payment form. This cause this issue, without any error displayed. * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15489513) * Hi, is your site running a cache plugin by any chance? * Regards. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15489603) * Yes WPSupercache is installed. We tried disable cache and same issue. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15489736) * Please anybody can help? * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15490072) * Hi, please try the following troubleshooting tests. * [https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/](https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/) * Thank you. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15490602) * It worked perfectly during several months. It’s appeared after we move to a new server. But no IP address is set indicated in settings? * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15491175) * Hi, * > It’s appeared after we move to a new server. But no IP address is set indicated > in settings? * This means that the issue is coming from your new server or host. Can you speak to your host and find out what is causing this issue in your site? They might even have a cache system running in your server as well. * Regards. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15491297) * > This means that the issue is coming from your new server or host. Can you speak > to your host and find out what is causing this issue in your site? They might > even have a cache system running in your server as well. * We checked, no cache server just expires for static files. What is the code that set **payment-intent** field in the form from your plugin, should be explained? - This reply was modified 4 years, 2 months ago by [ComonSoft](https://wordpress.org/support/users/comonsoft/). * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15494025) * Hi, can you deactivate and delete the plugin. Then install a fresh new copy and check to make sure your API credentials are correct. Then carry out a test. Check the log file if something goes wrong. Report back with any findings. Before you begin make sure you enable debug logging. * Thank you. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15494718) * > Hi, can you deactivate and delete the plugin. Then install a fresh new copy > and check to make sure your API credentials are correct. Then carry out a test. > Check the log file if something goes wrong. Report back with any findings. > Before you begin make sure you enable debug logging. * Thank’s for your proposal, but if we do that we’ll loose all donation history! Any other way to reinit credential API without loosing all data? - This reply was modified 4 years, 2 months ago by [ComonSoft](https://wordpress.org/support/users/comonsoft/). - This reply was modified 4 years, 2 months ago by [ComonSoft](https://wordpress.org/support/users/comonsoft/). * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15497086) * We deactivate and delete plugin. Fresh new copy, still the same. Please help! * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15497864) * Hi, did you also set up a new API? * Regards. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15498030) * No. We test this API on another website domain and it works pefectly. We test also your plugin in troubleshooting mode and not working. * Thread Starter [ComonSoft](https://wordpress.org/support/users/comonsoft/) * (@comonsoft) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15498071) * When we submit the form, no calls to API, like POST /v1/customers POST /v1/payment_intents… Could you help us to debug an test where the issue could come from. Because these any error or warning in any logs files. * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/#post-15498102) * Hi, are you by any chance also running the Autoptimize plugin in your site? * Regards. - This reply was modified 4 years, 2 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/payment-does-nothing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/payment-does-nothing/page/2/?output_format=md) The topic ‘Payment does nothing’ is closed to new replies. * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524) * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/) * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/) * 17 replies * 2 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/payment-does-nothing/page/2/#post-15498997) * Status: resolved