Support » Plugin: WP-Members Membership Plugin » Payment didn’t upgrade member but created new account

  • Resolved sylviaegn

    (@sylviaegn)


    I’m using WP membership plugin for the registration and payment of a professional society. The members register as simple members and can then either pay by bank transfer (remaining simple members) or by paypal online payment (change of membership level). However, when a member pays through his paypal account having a different email address than the one he registered with, the system creates a new member instead of upgrading the actual account. If both emails are identical, the problem doesn’t arise. How can I merge the two accounts without losing trace of the transaction?

    The page I need help with: [log in to see the link]

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  • Plugin Author Chad Butler

    (@cbutlerjr)

    The site you linked isn’t using WP-Members. You’ll need to seek out support for the membership plugin you are actually using.

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