Title: Payment complete event failed
Last modified: August 4, 2023

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# Payment complete event failed

 *  Resolved [A](https://wordpress.org/support/users/arsilan/)
 * (@arsilan)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/payment-complete-event-failed-2/)
 * Hi, I hope all is well there.
 * We have issues with this plugin, it does not deduct the amount from the wallet
   and displays this note:
 *     ```wp-block-code
       Payment complete event failed. Something went wrong with processing payment please try again.
       ```
   
 * Further, the cashback system also not working. So this plugin has been stopped
   processing totally which affecting our website. We have gone through the plugin
   conflict process but everything is fine from our end.
 * We need to sort out this issue ASAP.
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-complete-event-failed-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Subrata Mal](https://wordpress.org/support/users/subratamal/)
 * (@subratamal)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/payment-complete-event-failed-2/#post-16947693)
 * [@arsilan](https://wordpress.org/support/users/arsilan/) Please check if `woo_wallet_transactions`
   and `woo_wallet_transaction_meta` tables are there in database and let us know.
   If the tables are not there then please deactivate our wallet plugin and activate
   again.
 *  Thread Starter [A](https://wordpress.org/support/users/arsilan/)
 * (@arsilan)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/payment-complete-event-failed-2/#post-16948304)
 * Hi again. Yeah I can see both tables are there in database.
 *  Plugin Author [Subrata Mal](https://wordpress.org/support/users/subratamal/)
 * (@subratamal)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/payment-complete-event-failed-2/#post-16949040)
 * [@arsilan](https://wordpress.org/support/users/arsilan/) Could you please reach
   out to our official support forum here [https://standalonetech.com/forum/terawallet/](https://standalonetech.com/forum/terawallet/)
   about this issue?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment complete event failed’ is closed to new replies.

 * ![](https://ps.w.org/woo-wallet/assets/icon-256x256.png?rev=3360666)
 * [Wallet for WooCommerce](https://wordpress.org/plugins/woo-wallet/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-wallet/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Subrata Mal](https://wordpress.org/support/users/subratamal/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/payment-complete-event-failed-2/#post-16949040)
 * Status: resolved