Payment cancelled in WC but paid in Stripe
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Hi,
So I posted this thread already, but on the wrong forum. So this is why I already had some suggestions (see below), but they’re not working… I think I’m on the correct suppport forum now… hope you can help me out here!
On my website I have installed Stripe as payment method (iDeal). Sometimes customers pay through Stripe, the payment is visible in Stripe, but somehow Woocommerce cancelled those payments.
This way the client doesn’t receive a confirmation e-mail. And me neither. How is this possible?
I already contacted Stripe and WooCommerce, but they referred me to you.
Screenshots:
Stripe: https://www.vandechefs.nl/wp-content/uploads/2021/02/succesfull-payment-in-Stripe-order-647.jpg
WooCommerce: https://www.vandechefs.nl/wp-content/uploads/2021/02/cancelled-payment-in-WC-order-647.jpgSomeone (on another plugin forum) suggested that I turn on all webhooks (in Stripe). I did this, but then I get an e-mail of stripe support saying the webhook is not working and therefore they will disable it.
Someone else said it is a problem like this: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1196
But I don’t know how to fix it. Hope someone can help me out!
The page I need help with: [log in to see the link]
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