Title: paymant
Last modified: May 2, 2023

---

# paymant

 *  Resolved [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/)
 * [https://tinyurl.com/2j83xb36](https://tinyurl.com/2j83xb36)
   [https://tinyurl.com/2glz8xkv](https://tinyurl.com/2glz8xkv)
 * I have a problem please urgently need help
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaymant%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 14 replies - 1 through 14 (of 14 total)

 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16703543)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * Thanks for reaching out!
 * I understand that you have set up **Bank of America Payments** and are seeing“**
   _Currently unavailable. Please try a different payment method._**” on the checkout
   page, is this correct?
 * Please could you clarify if you are using the **[Bank of America for WooCommerce](https://woocommerce.com/products/bank-of-america-for-woocommerce/)**
   extension?
 * If yes, as a first step, please can you check the following:
    - [Your site meets the extension requirements](https://woocommerce.com/document/bank-of-america-for-woocommerce/#section-2)
    - [The credentials are correct](https://woocommerce.com/document/bank-of-america-for-woocommerce/#section-3)
 * You can read more [Troubleshooting steps for this extension here](https://woocommerce.com/document/bank-of-america-for-woocommerce/#section-14).
 * Should the above be correct, and the issue persists, please confirm if this issue
   occurs with only the Bank of America payment gateway, or if you are experiencing
   this same issue with other payment gateways on your site.
 * Additionally, please can you share a copy of the following:
    - **System Status Report**: navigate to **WooCommerce** → **Status**. Select`
      Get system report` and then `Copy for support`.
    - **Fatal Error log**: Share a copy of any fatal error log found under **WooCommerce**
      → **Status** → **Logs**.
 * Once you have these, please share them in your response here.
 * Cheers!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16705107)
 *     ```wp-block-code
       Everything is done as said, but the problem remains
   
       WordPress Environment
   
       WordPress address (URL): https://alexandsonjewelers.comSite address (URL): https://alexandsonjewelers.comWC Version: 7.6.1REST API Version: ✔ 7.6.1WC Blocks Version: ✔ 9.8.5Action Scheduler Version: ✔ 3.5.4Log Directory Writable: ✔WP Version: 6.2WP Multisite: –WP Memory Limit: 256 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: –
   
       Server Environment
   
       Server Info: ApachePHP Version: 7.4.33PHP Post Max Size: 32 MBPHP Time Limit: 30PHP Max Input Vars: 1000cURL Version: 7.84.0OpenSSL/1.1.1p
   
       SUHOSIN Installed: –MySQL Version: 5.7.41-cll-lveMax Upload Size: 32 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔
   
       Database
   
       WC Database Version: 7.6.1WC Database Prefix: wp_Total Database Size: 15.03MBDatabase Data Size: 12.32MBDatabase Index Size: 2.71MBwp_woocommerce_sessions: Data: 0.27MB + Index: 0.02MB + Engine InnoDBwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDBwp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDBwp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDBwp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDBwp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDBwp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_options: Data: 5.28MB + Index: 0.13MB + Engine InnoDBwp_postmeta: Data: 2.52MB + Index: 0.39MB + Engine InnoDBwp_posts: Data: 2.52MB + Index: 0.13MB + Engine InnoDBwp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDBwp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_revslider_slides: Data: 0.06MB + Index: 0.02MB + Engine InnoDBwp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_termmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDBwp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDBwp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDBwp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDBwp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDBwp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
   
       Post Type Counts
   
       attachment: 343cms_block: 21elementor_library: 1nav_menu_item: 62page: 17portfolio: 9post: 11product: 12product_variation: 12revision: 72shop_order: 2woodmart_sidebar: 1woodmart_size_guide: 1wpcf7_contact_form: 2wpforms: 1
   
       Security
   
       Secure connection (HTTPS): ✔Hide errors from visitors: ✔
   
       Active Plugins (14)
   
       WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.0.2All-in-One WP Migration Unlimited Extension: by ServMask – 2.49All-in-One WP Migration: by ServMask – 7.73Classic Widgets: by WordPress Contributors – 0.3Contact Form 7: by Takayuki Miyoshi – 5.7.6Elementor Pro: by Elementor.com – 3.12.1Elementor: by Elementor.com – 3.12.2Heartbeat Control by WP Rocket: by WP Rocket – 2.0Slider Revolution: by ThemePunch – 6.6.12Safe SVG: by 10up – 2.1.1Bank of America for WooCommerce: by Bank of America – 21.1.2WooCommerce: by Automattic – 7.6.1Woodmart Core: by – 1.0.36WPForms: by WPForms – 1.8.0.2
   
       Inactive Plugins (3)
   
       Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.16WooCommerce Custom Payment Gateway Pro: by WPRuby – 2.1.1WooCommerce Payments: by Automattic – 5.8.0
   
       Must Use Plugins (1)
   
       WordPress automation by Installatron: by –
   
       Settings
   
       API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)
   
       Connected to WooCommerce.com: –Enforce Approved Product Download Directories: ✔Order datastore: WC_Order_Data_Store_CPT
   
       WC Pages
   
       Shop base: #15 - /shop/Cart: #16 - /cart/Checkout: #17 - /checkout/My account: #18 - /my-account/Terms and conditions: ❌ Page not set
   
       Theme
   
       Name: Woodmart ChildVersion: 1.0.0Author URL: http://xtemos.comChild Theme: ✔Parent Theme Name: WoodmartParent Theme Version: 7.2.1Parent Theme Author URL: http://themeforest.net/user/xtemosWooCommerce Support: ✔
   
       Templates
   
       Overrides: woodmart/woocommerce/archive-product.phpwoodmart/woocommerce/cart/cart-item-data.phpwoodmart/woocommerce/cart/cart.phpwoodmart/woocommerce/cart/cross-sells.phpwoodmart/woocommerce/cart/mini-cart.phpwoodmart/woocommerce/checkout/form-checkout.phpwoodmart/woocommerce/checkout/thankyou.phpwoodmart/woocommerce/content-product-cat.phpwoodmart/woocommerce/content-product.phpwoodmart/woocommerce/content-single-product.phpwoodmart/woocommerce/content-widget-product.phpwoodmart/woocommerce/global/breadcrumb.phpwoodmart/woocommerce/global/form-login.phpwoodmart/woocommerce/global/quantity-input.phpwoodmart/woocommerce/loop/add-to-cart.phpwoodmart/woocommerce/loop/loop-end.phpwoodmart/woocommerce/loop/loop-start.phpwoodmart/woocommerce/loop/no-products-found.phpwoodmart/woocommerce/loop/orderby.phpwoodmart/woocommerce/loop/pagination.phpwoodmart/woocommerce/loop/sale-flash.phpwoodmart/woocommerce/myaccount/form-login.phpwoodmart/woocommerce/product-searchform.phpwoodmart/woocommerce/single-product/add-to-cart/grouped.phpwoodmart/woocommerce/single-product/add-to-cart/variable.phpwoodmart/woocommerce/single-product/meta.phpwoodmart/woocommerce/single-product/product-attributes.phpwoodmart/woocommerce/single-product/product-image.phpwoodmart/woocommerce/single-product/product-thumbnails.phpwoodmart/woocommerce/single-product/rating.phpwoodmart/woocommerce/single-product/related.phpwoodmart/woocommerce/single-product/sale-flash.phpwoodmart/woocommerce/single-product/tabs/description.phpwoodmart/woocommerce/single-product/tabs/tabs.phpwoodmart/woocommerce/single-product/title.phpwoodmart/woocommerce/single-product/up-sells.phpwoodmart/woocommerce/single-product-reviews.phpwoodmart/woocommerce/single-product.php
   
       Bank of America Payments - Credit Card
   
       Environment: ProductionTokenization Enabled: ✔Debug Mode: Off
   
       Admin
   
       Enabled Features: activity-panelsanalyticscouponscustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmultichannel-marketingmobile-app-bannernavigationonboardingonboarding-tasksremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page
   
       Disabled Features: block-editor-feature-enabledminified-jsnew-product-management-experienceproduct-variation-managementsettings
   
       Daily Cron: ✔ Next scheduled: 2023-05-03 17:42:59 +03:00Options: ✔Notes: 64Onboarding: completed
   
       Action Scheduler
   
       Complete: 187Oldest: 2023-04-02 04:08:53 +0000Newest: 2023-05-02 18:46:15 +0000
   
       Failed: 18Oldest: 2023-03-13 17:45:56 +0000Newest: 2023-05-01 16:53:47 +0000
   
       Pending: 5Oldest: 2023-05-03 10:40:13 +0000Newest: 2023-05-08 21:14:40 +0000
   
       Status report information
   
       Generated at: 2023-05-02 21:46:33 +03:00`
       ```
   
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16705131)
 *  If necessary, I can give access to the site
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16706709)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * Thanks for sharing the System Status Report.
 * > If necessary, I can give access to the site
 * Please **never** share (or offer to share) login credentials here. This is a 
   public forum and for the best interest of your sites security, this should never
   be shared. You can read more about this in the [forum guidelines](https://wordpress.org/support/guidelines/#the-bad-stuff).
 * As a next step, I’d suggest performing a full conflict test to rule out any theme/
   plugin conflicts that may be causing the issue.
 * The best way to determine this is to temporarily switch your theme to [Storefront](https://wordpress.org/themes/storefront/)
   and disable all plugins except for WooCommerce and the Bank of America for WooCommerce
   extension, and check if the issue is still present.
 * The support documentation below provides detailed steps on how to perform a conflict
   test:
    - [How to test for conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * Should the issue persist, please contact us directly at [WooCommerce.com → My Account → Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Cheers!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16706940)
 * [https://prnt.sc/igCAZiSCOAZY](https://prnt.sc/igCAZiSCOAZY)
   The same problem
   remains
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16707034)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * I’m sorry to hear that the issue persists.
 * Kindly contact us directly at [WooCommerce.com → My Account → Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * That being said, I will go ahead and mark this as resolved – we’ll be happy to
   guide you further from there.
 * Cheers!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16707066)
 * I wrote asking you to solve it as soon as possible I already have big problems
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16709933)
 * Hi!
   I wrote there is no answer yet I urgently need help
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710038)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * I understand the importance of having this issue resolved soonest.
 * Kindly allow 24-48 hours for our Happiness Engineers to get back to you.
 * Should you not have any response from our team within that time, please can you
   share your ticket number here so that we can take a look at its status.
 * Just for clarity, have you managed to reach out to Bank of America directly, 
   as mentioned on the extensions [Support documentation](https://woocommerce.com/document/bank-of-america-for-woocommerce/#section-14)
   which was shared previously ([Troubleshooting steps for this extension](https://wordpress.org/support/topic/paymant/#post-16707066:~:text=You%20can%20read%20more%20Troubleshooting%20steps%20for%20this%20extension%20here.))?
 * If not, please do so while awaiting a response from one of our Happiness Engineers
   so that you have all the information required when receiving a response from 
   our end.
 * Cheers!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710049)
 * How can I view my token number ?
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710342)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * > How can I view my token number ?
 * You should have received confirmation with a ticket number after submitting a
   support request via [WooCommerce.com → My Account → Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   Please check your email, including your spam folder.
 * Hope this helps!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710374)
 * 6250936
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710494)
 * Hi [@vardandeveloper](https://wordpress.org/support/users/vardandeveloper/) ,
 * > 6250936
 * Thanks for providing the ticket number.
 * I have checked and can see that a response was sent approximately 10 minutes 
   ago by one of our Happiness Engineers.
 * Kindly note that further support will be provided via email 🙂
 * Hope this is resolved soon!
 *  Thread Starter [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * (@vardandeveloper)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710544)
 * Thanks

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘paymant’ is closed to new replies.

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## Tags

 * [woocomerce](https://wordpress.org/support/topic-tag/woocomerce/)

 * 14 replies
 * 2 participants
 * Last reply from: [vardandeveloper](https://wordpress.org/support/users/vardandeveloper/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/paymant/#post-16710544)
 * Status: resolved