Support » Plugin: MANGOPAY WooCommerce » paying with iDeal (part 2)

  • Resolved mchsu2000

    (@mchsu2000)


    Hello,

    I am trying to use iDeal for payment, but when I select Ideal option at checkout I am sent to the credit card payment page. I was told I should contact Mangopay customer support to activate iDeal.

    I contacted Mangopay and they replied with the following:
    —————
    “…what’s going wrong is that in the body (displayed below), it says “CardType”:”CB_VISA_MASTERCARD”, which redirects to the creditcard payment page. So instead, it should say “CardType”:”IDEAL” for an iDeal payment.

    {“CreditedWalletId”:”1144439082″,”CardType”:”CB_VISA_MASTERCARD”,”ReturnURL”:”https:\/\/www.freshassembly.com\/checkout\/order-received\/7857\/?key=wc_order_eSkDxuGlrjdZ2″,”TemplateURLOptions”:{“PAYLINE”:”https:\/\/www.freshassembly.com\/mangopay\/”},”Culture”:”EN”,”AuthorId”:”1144439077″,”DebitedFunds”:{“Currency”:”EUR”,”Amount”:1600},”Fees”:{“Currency”:”EUR”,”Amount”:0},”Tag”:”WC Order #7857″}

    If this would say “IDEAL” then the iDeal payment page should be returned.”
    ———————
    Can you please confirm this error?

    Thank you,
    Peggy

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author mangopay

    (@mangopay)

    Hi,

    You need a subID, I think they will send u one shortly

    Thread Starter mchsu2000

    (@mchsu2000)

    Strange…I asked Mangopay support for help with Ideal and mentioned the SubID. They reviewed the situation and replied with this:
    https://snipboard.io/iRXIO3.jpg –> Are they wrong?

    However, I will ask them again.

    Thank you,
    Peggy

    Thread Starter mchsu2000

    (@mchsu2000)

    Hello,
    Mangopay verified everything on their end and said that the subID is registered for production and sandbox.

    Please see this video. It shows that selecting Cardtype: CB_VISA_MASTERCARD redirects to the same page as selecting Cardtype: IDEAL.

    https://www.loom.com/share/3215035514d444e888bfd890f55e0b3e

    I believe Cardtype: IDEAl should redirect to a different page…Can you please confirm?

    Thank you,
    Peggy

    Thread Starter mchsu2000

    (@mchsu2000)

    Hi, I wanted to follow up on the Cardtype redirect problem. I also added cardtype “Paylib” (because it doesn’t require Mangopay activation) to see where it redirects. This also redirects to the credit card page.

    If the user selects Paylib, Ideal or CB/Visa/Mastercard to make a purchase, they all redirect to the CB/Visa/Mastercard page. Do you have any suggestions?

    Thanks

    Thread Starter mchsu2000

    (@mchsu2000)

    Hello,
    I have spoken many times with Mangopay support to solve this issue. They say IDEAL is setup correctly on their end. To investigate further, we had a zoom call with the Mangopay team today. They believe that the Mangopay Woocommerce plugin has a bug that does not redirect properly when Ideal is selected. Here is a screenshot of what Mangopay sees when an attempted IDEAL payment is made. https://snipboard.io/wgdahL.jpg

    https://www.loom.com/share/3215035514d444e888bfd890f55e0b3e

    Can you please review this ongoing issue?

    Thank you

    Thread Starter mchsu2000

    (@mchsu2000)

    Hello,
    Have you had a chance to look at this issue yet?
    Thanks

    Thread Starter mchsu2000

    (@mchsu2000)

    Hello, I have been trying to get support for this issue for over a month now (https://wordpress.org/support/topic/paying-with-ideal/). In the meantime, I hired a developer to look at it as well as did video calling with Mangopay’s customer support. In both cases, they have said that the issue is with the Mangopay Woocommerce plugin. Can I get support from you for this issue? Do you offer paid support that I can upgrade to? I just need the plugin to redirect to the IDEAL page when this option is selected at checkout. The SUB ID is setup already with Mangopay.

    Please help.

    Thank you,
    Peggy

    Plugin Author mangopay

    (@mangopay)

    Hi @mchsu2000,

    We made several test on our side and the Ideal payment redirects correctly.
    But there were many edge cases.

    We are reviewing the issue on our side.

    Regards,
    Max

    Thread Starter mchsu2000

    (@mchsu2000)

    Thank you so much for reviewing this further, Max! Please let me know if you need me to do anything on my end.

    Best,
    Peggy

    Thread Starter mchsu2000

    (@mchsu2000)

    Hi Max,
    Were you able to find out more information?
    Thanks,
    Peggy

    Plugin Author mangopay

    (@mangopay)

    Hi Peggy,
    I have a fix I’d like to test with you?
    Could you send me an email to maxime.gavanon@leetchi.com
    Cheers,
    Max

    Plugin Author mangopay

    (@mangopay)

    Issue closed

Viewing 12 replies - 1 through 12 (of 12 total)
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