I bought the Gootix 10-site license. It's not my style to go on the net and rant like this, however...
There are several problems that I'm not getting answers for right now, and I've been issuing tickets through their site every time I come across a problem. I've got about 3 tickets closed already (the first is they forgot to grant me 10 licenses and they finally added them.) As of this evening, I can no longer access my tickets on their site as it says my licenses have expired (without any forewarning)--which has provoked me to write this.
2. I already have about 50 subscribers to a live video online training system on another site, however I have to pay that site owner quite a bit and it's not even my own site so I have no control content or design. He was supposed to do marketing for me but never has, so I want to pull out of the service. I now have 50 subscribers kind of wondering what the hell's going on and I need my new site up and running yesterday (actually Dec 7).
Gootix's response time is way too slow. It even mentions somewhere on his site that if it takes him another 6 months to get something fixed, then so be it. I feel like, in 6 months I could build my subscription by 300 more with proper working website, this is like BS. I guess this guy is just retired and doing this for fun.
I've checked other membership software on the net. Some of the packages start at around $4000 US. I'm ok with that, but the starter package won't provide for my subscription base, and it's not in a familiar format I'm used to using, like WordPress is. WordPress could really profit off this idea by selling a comparable system for a fraction of the cost. (I'd pay bc it'd make me loads more). I'm even willing to pay this Gootix guy more if he gets his ass in gear.
I posted a ticket to Gootix, called "How much more should I pay to get your attention?" Apparently the tickets automatically close after a week if neither side responds (and Gootix didn't respond).
3. So now I have most of my members registered and I've changed their status to paying members with full access. You can use "private" and "/private" (using "") in your posts to only let members see parts of the content. I usually keep all text as free and multimedia videos and MP3s related to the text as paid-for material.
Unfortunately if I'm logged in on a separate computer with a test account even though I have full access, I can never see the paid-for material behind the private tags. Instead the message "you must log-in" to read this appears, and I log-in again, and it still doesn't work.
4. My site teaches English and most of the site is written in Chinese (english.glossika.com). I've been able to localize some or most of the PayBox messaging which is good. But my site is split between Basic, Intermediate, Advanced levels. Traditionally I sold Basic as one package and Intermediate as another, and so on. Right now, if I use the Gootix options of Basic Normal Premium, they're usually for subscription time length, which is good. However, the names Basic, Normal, Premium are misleading and I want to post my own names. I want to be able to add more options. Even when I did add another Normal package to make it different from the first Normal package (one would be for Basic, another for Intermediate), I don't have the option on pages and posts to limit that material to that particular payment option. That sucks.
So another way to do this, is forget about the time length membership and sell Basic as Basic English, Normal as Intermediate English, and Premium as Advanced English. But the titles are completely misleading when people are going through the system to buy.
What other option do I have then, split it into 3 separate sites? The PayBox system is not flexible. I know that's hard to write for some programming kid without much experience, but if I'm paying for what's advertised, why can't I get it? And my clients that are paying 10x more than this feeble system, what are they going to say about me?
I'm already running short on budget because I haven't sold a new subscription in 2 months and I have to eat next month, you know? I have a pretty big mailing list that I'm going to make immediate sales from once this thing will work, and I need that done before my rent comes up at the beginning of January. I don't have another laid-back 6 months like Gootix does. I don't know if this is some kid in school moonlighting for fun. I have no idea what he does during the day. But I'm up way into the night on GMT+8 and I usually start hearing from him pretty late in his day (in Greece) like when it's 3 or 4am for me.
What I've done is disable the payment options in registration, and I've posted my own PayPal payment buttons on the website with a flow-through that says after you've paid, make sure you register and I'll have to do the rest of the work by hand--which I don't have a problem with as long as the payments are working and private paid-for data can be kept private and accessible to paying users.
5. Finally why do I need multiple licenses? I have another site selling business articles, and a couple other sites for teaching other languages.
This is where PayBox made a big error in selling the multiple license. This is more of a PayPal problem. After reading through all the documentation and reading all the PayPal documentation, I discover PayPal only offers one IPN code per user (a URL that has a password embedded in order to prevent fraudulent orders).
In order for the PayBox system to work, you have to have this URL code (which is already provided in the PayBox PayPal plugin edit, second box), and this URL code is specific for the site you're working on. Now, when I go to my other site and I go in, PayBox tells me the special URL for the PayPal IPN is yet a different address.
Now, there's one thing I could do, is sign up for another PayPal account and get a separate IPN. But why? And I don't think I'd be able to get the business account right off the bat in order to sell subscriptions.
So, all in all, Gootix is flailing and providing something that hasn't even been tested. (What's he using on his own site?!?!?)
I've been very patient and waiting. Yeah, he doesn't keep his promises of when things will be released. Yet I've been patient because I sort of need this and willing to pay for it. Even if I'm willing to pay more does that mean he'll be able to pull through and get it done? I have no idea. I think this is a problem of "ability" rather than resources. Case in point: MS has $billions and still screws things up.
Now, I'd rather ONLY pay once I have a working product delivered in my hands. Whatever it costs, just get it done!
I don't care about PayBox or Gootix anymore. All I want is for my private content to be accessible to members only, once they log-in. The PayBox log-in is not working because private material cannot be accessed. All the rest regarding payment and everything else I can set up alternate methods.
Does anybody out there know how to figure out how to get "private" content read only when a user's logged in?
THat's pretty much all I need to launch this thing public. Thanks.