Support » Plugin: WooCommerce » Pay Pal Not Working when a credit card is used.

  • When customers attempt to use their credit card through our Paypal gateway, they receive the following message:

    “Sorry, we can’t complete your purchase at this time Please return to the merchant and choose another way to pay”

    Orders then appear with a status of “Pending Payment” on the order screen.

    Woocommerce version is: 3.1.2

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter cwolff


    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.1.2
    Log Directory Writable: ✔
    WP Version: 4.8.2
    WP Multisite: –
    WP Memory Limit: 400 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache/2.2.22
    PHP Version: 5.6.21
    PHP Post Max Size: 400 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.26.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 400 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.1.2
    WC Database Prefix: wp_nvgm
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    ### Security ###
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    ### Active Plugins (12) ###
    iThemes Security: by iThemes – 6.6.1
    Black Studio TinyMCE Widget: by Black Studio – 2.5.1
    Display Widgets: by Strategy11 – 2.05
    Instagram Feed: by Smash Balloon – 1.5
    Max Mega Menu: by Tom Hemsley – 2.3.8
    Photo Gallery: by Photo Gallery Team – 1.3.54
    Simple Custom Post Order: by Colorlib – 2.3.2
    Theme My Login: by Jeff Farthing – 6.4.9
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.13.11
    WooCommerce: by Automattic – 3.1.2
    Wordfence Security: by Wordfence – 6.3.19
    WP Super Cache: by Automattic – 1.5.5
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #19 - /shop/
    Cart: #20 - /cart/
    Checkout: #21 - /checkout/
    My account: #22 - /my-account/
    ### Theme ###
    Name: Ned Van Go
    Version: 1.0.0
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    ### Templates ###
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: nvg/woocommerce/content-single-product.php
    Plugin Support Mike M. a11n


    Automattic Happiness Engineer

    Hi cwolff! Are you certain that PayPal isn’t set to Sandbox mode in your WooCommerce Checkout settings? If that’s the problem, I would recommend double/triple checking your PayPal email address in WooCommerce Checkout settings. If that’s correct, you’ll want to get in touch with PayPal to find out if there is a problem with your account.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Pay Pal Not Working when a credit card is used.’ is closed to new replies.