Support » Plugin: WooCommerce PayPal Payments » Pay in 4 pending

  • Resolved problematichild

    (@problematichild)


    We have ongoing issues with payment pending. The customers tried to purchase via pay in 4 and all of the orders are pending. What could be the reason for this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joost van de Vijver

    (@joostvandevijver)

    Hello @problematichild

    we are aware of an ongoing issue with payments getting left in the “pending payment” state and are working on that. However, this should not just be for Pay-in-4 payments. Can you test that this is not just for that payment type?

    The issue we see is that some payments are not going through, in that time they generate a new order and leave the original one as “pending payment”. However, the newly created order should continue to work with the buyer and it should work out. However, we understand that the duplicate order is confusing for the customer and merchant and we are working on getting this resolved.

    Is this the issue you are seeing? If not, please provide a bit more details or open a service desk ticket with us. These are the instruction for doing that: https://paypal.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/

    We will wait for your response.
    Kind regards,
    Joost

    Thread Starter problematichild

    (@problematichild)

    Hi @joostvandevijver the issue only exists when the customer selects the Pay-in-4 payments. Only the orders with that payment are stuck with pending status. The other payments are working fine.

    Plugin Support Joost van de Vijver

    (@joostvandevijver)

    Hello @problematichild

    we have had an issue pop up, that payments are not getting the correct status and remain in pending payment, but for you, this only happens for the Pay-in-4 option, which is not the case for the known issue. When we tested this the order goes to “processing” status, so there must be something different in the setup of your website or PayPal account.

    I would recommend checking if there is anything issue with your PayPal account (contact them and ask if they can check) and next to that, we could have a look at your setup. For this you would need to open a ticket on our Service Desk, here you can find the instructions for that: Is this the issue you are seeing? If not, please provide a bit more details or open a service desk ticket with us. These are the instruction for doing that: https://paypal.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/

    I will already open the ticket for this bug to have our team review it.

    Kind regards,
    Joost

    Thread Starter problematichild

    (@problematichild)

    Thanks for your response @joostvandevijver. I opened a ticket regarding this issue, following your suggestion.

    I appreciate your help.
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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