Hey @yiannisc
When you updated the plugin to version 3.0 you should have received a notification in your Admin dashboard about an upgrade routine that needs to run.
Until that is completed the past data will not be available as the data needs to be migrated to the new tables.
Check if you see the upgrade notification and if not try deactivating EDD and activating it again.
Hi Mihai,
Thanks for the quick response. I tried the deactivating and reactivating but there was no change.
This is my Log:
——————————————————-
2022-7-14 10:53:37 - Completed downgrade from EDD 3.0.
2022-7-14 12:24:25 - Completed downgrade from EDD 3.0.
2022-7-14 22:17:49 - Completed downgrade from EDD 3.0.
2022-7-14 23:12:00 - Completed downgrade from EDD 3.0.
2022-7-14 23:14:12 - Completed downgrade from EDD 3.0.
——————————————————–
This is the System Info:
——————————————————–
### Begin System Info (Generated 2022-07-14 23:15:36) ###
-- Site Info
Site URL: https://karantinis.com
Home URL: https://karantinis.com
Multisite: No
-- Hosting Provider
Host: DBH: localhost, SRV: karantinis.com
-- User Browser
Platform: Windows
Browser Name: Chrome
Browser Version: 103.0.0.0
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/103.0.0.
0 Safari/537.36
-- WordPress Configuration
Version: 6.0.1
Language: en_US
Permalink Structure: /%category%/%postname%/
Active Theme: Karantinis 1.0.0
Parent Theme: Divi 4.17.6
Show On Front: page
Page On Front: #21
Page For Posts: Unset
ABSPATH: /home/karantinis/public_html/
Remote Post: wp_remote_post() works
Table Prefix: Length: 4 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 256M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, abandoned, processing, active, inactive, preapproval_pending, preapproval, cancelled
-- EDD Configuration
Version: 2.11.7
Upgraded From: None
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Enabled
Download Method: Redirect
Currency Code: GBP
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs,update_file_download_log_data,stripe_customer_id_migration
Download Link Expiration: 48 hour(s)
-- EDD Page Configuration
Checkout: Valid
Checkout Page: https://karantinis.com/checkout/
Success Page: https://karantinis.com/checkout/purchase-confirmation/
Failure Page: https://karantinis.com/checkout/transaction-failed/
Downloads Slug: /downloads
-- EDD Gateway Configuration
Enabled Gateways: PayPal, Stripe Checkout
Default Gateway: Stripe Checkout
-- EDD Tax Configuration
Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No
-- Must-Use Plugins
ET Support Center :: Must-Use Plugins Autoloader:
-- WordPress Active Plugins
Add From Server: 3.4.5
https://dd32.id.au/wordpress-plugins/add-from-server/
Akismet Anti-Spam: 4.2.5
https://akismet.com/
Defender Pro: 3.1.1
https://wpmudev.com/project/wp-defender/
Duplicate Page: 4.4.8
https://wordpress.org/plugins/duplicate-page/
Duplicator: 1.4.7
https://snapcreek.com/duplicator/duplicator-free/
Easy Digital Downloads: 2.11.7 (needs update - 3.0)
https://easydigitaldownloads.com
Easy Digital Downloads Multilingual: 1.4.0
https://wordpress.org/plugins/edd-multilingual/
EDD Mailchimp Subscribe: 1.3
https://webholics.org
Media Sync: 1.2.9
https://wordpress.org/plugins/media-sync/
Really Simple SSL: 5.3.2
https://really-simple-ssl.com
Simple Like Page Plugin: 1.5.1
http://plugins.topdevs.net/simple-like-page-plugin
SmartCrawl Pro: 3.0.1
https://wpmudev.com/project/smartcrawl-wordpress-seo/
Smush Pro: 3.10.3
http://wpmudev.com/project/wp-smush-pro/
Stripe Checkout Gateway for Easy Digital Downloads: 1.6.1
http://halgatewood.com
Tidio Chat: 5.0.0
http://www.tidio.com
UpdraftPlus - Backup/Restore: 1.22.14
https://updraftplus.com
WP Mail SMTP: 3.5.1
https://wpmailsmtp.com/
WPML Multilingual CMS: 4.5.8
https://wpml.org/
WPML String Translation: 3.2.1
https://wpml.org/
WPMU DEV Dashboard: 4.11.13
https://wpmudev.com/project/wpmu-dev-dashboard/
-- WordPress Inactive Plugins
Payment Gateway Stripe for Easy Digital Downloads: 1.0.0
https://bengal-studio.com/plugins/payment-gateway-stripe-for-easy-digital-downloads/
-- Webserver Configuration
PHP Version: 7.4.30
MySQL Version: 5.5.68
Webserver Info: Apache
-- PHP Configuration
Memory Limit: 256M
Upload Max Size: 20M
Post Max Size: 20M
Upload Max Filesize: 20M
Time Limit: 300
Max Input Vars: 1000
Display Errors: N/A
PHP Arg Separator: &
-- PHP Extensions
cURL: Supported
fsockopen: Supported
SOAP Client: Not Installed
Suhosin: Not Installed
-- Session Configuration
EDD Use Sessions: Enabled
Session: Disabled
### End System Info ###
—————————————————
Many thanks,
Yiannis
Hey @yiannisc
Could you please send in a support ticket to our team via our website and we will take a closer look?
Regards
