Password Reset will NOT work

  • Wittig

    (@wittig)


    8 years ago

    After todays update of wordpress (04/21/2016)
    I could not get into my site.
    Tried to reset password.. Received a reset email.
    Clicked on link
    Typed in NEW password (strong indicated)
    Tried to Verify.. Verify Rectangle when entered new password
    Erase log-on above line
    Verify would NOT take but one letter and it erased the first
    Rectangle for the password.

    I have erased many times Cash, Tried three browser,

    This iteration has been done at least 10 times with the same result.. cannot get into site and cannot reset password when trying to verify.

    Need some sort of resolution.
    Capt Rich

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    8 years ago

    It sounds like a plugin or your theme may be interfering with your login. If you have file level access to your web server, give this a try.

    1. Using FTP or whatever file management tools your host has provided you with navigate to the wp-content directory.
    2. Once there locate and rename, do not delete, just rename the plugins directory to plugins-old. Just that one directory and nothing else.
    3. Clear your browser’s cache and try and re-login to your WordPress dashboard.

    Were you able to log in after that? This is a temporary step to see if it’s a plugin issue.

    Thread Starter Wittig

    (@wittig)

    8 years ago

    I have now gotten into the site… New Major problem.. Out of my about 170 Photos, 3/4 of them are gone after the wonderful update today. Any Ideas? (Media) Of course all my pages with any media are affected. MAJOR PROBLEM.. HOW DAN I BACKUP YOUR IMPROVED SITE OF TODAY?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    8 years ago

    I have now gotten into the site

    That’s good. Did you need to do anything to make that happen? The reason I’m asking is that the steps above may have contributed to your new problem.

    If you can provide a link to show the new problem that would be helpful.

    Thread Starter Wittig

    (@wittig)

    8 years ago

    First must not use IE (ver 11 – lastest with Win 7 Pro)
    The update today entered that IE was not safe (new flash screen)

    Iteration using old password.,.. Reset to new high security password.
    logged off..

    Relog in with reset password.. in.

    Started looking around.. 80 percent of all my media is messing.. All pages about 40 have multiple photos. optimized, alt tags, titles, hyperlinks, etc etc. Most gone.
    Noticed that two plugins were missing.. one that works with photos..
    WP Meta SEO and a few others (can’t remember for sure).

    I want to emphasize.. Last night early all was well, this morning after being notified that I must update wordpress… disaster..

    I don’t know what else has been affected.. but the above puts me totally out of business..

Viewing 4 replies - 1 through 4 (of 4 total)
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