Support » Plugin: WooCommerce » Password Reset “save” button has disabled

  • Resolved SimoPetrelli


    for whatever reason, the “save” <button> on the woocommerce new password page is disabled.
    The Password Reset does not work because the save button (after clicking into the reset password link) has the class and attribute disabled=”disabled”.

    I inspected using Chrome’s dev tools, deleted the attribute and class from the Save button, and it worked properly. I’m not sure where to look. Anyone know? No errors appears on site or on dev tools

    Woocommerce version Version 3.3.5
    WP Version 4.9.5

    Thanks a lot!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AW a11n


    Automattic Happiness Engineer

    Hey there!

    That’s typically a JS issue on the site.

    Typically issues like this may be caused by either a conflict with your theme or with another plugin. How we usually address this type of issue is to have you temporarily switch to a theme we know works, such as Storefront ( and disable all plugins except for WooCommerce and the plugin in question . If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    experiencing the same issue

    The fixed I did was changed the button to input type
    <button type="submit" id="mybtnwoo" class="woocommerce-Button button" value="<?php esc_attr_e( 'Save', 'woocommerce' ); ?>" enabled ><?php esc_html_e( 'Save', 'woocommerce' ); ?></button>
    <input type="submit" class="woocommerce-Button button" value="<?php esc_attr_e( 'Save', 'woocommerce' ); ?>" />

    button get disabled when typing on password_1

    May i know which file control the event disabled for this password field

    Plugin Support Yuki K. a11n


    Automattic Happiness Engineer

    Hi @jefrey1983 and @bunkerprojectsudio,

    Without changing the code first, did theme/plugin conflict troubleshooting help at all?

    So that you don’t affect your live site during testing, you can upload the plugin Health Check ( It is a tool that can be useful for debugging. You can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site.

    Go to Dashboard > Health Check > Troubleshooting tab > Enable troubleshooting mode. You’ll be prompted at the top to activate a default theme. Please activate the Twenty Seventeen theme. Then, go to Plugins. You’ll see all plugins have been deactivated. Please activate only one -WooCommerce core.

    If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support Mike M. a11n


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    I have exactly the same issue.

    In fact, the “Save” field become disabled after typing the first character in the first password field and it never become enabled even with 2 similar strong password.

    See the code below

    <p class="woocommerce-form-row form-row">
    <input name="wc_reset_password" value="true" type="hidden">
    <button type="submit" class="woocommerce-Button button disabled" value="Sauvegarder" disabled="disabled">Sauvegarder</button>
Viewing 6 replies - 1 through 6 (of 6 total)
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