Title: Password Reset Problem Last modified: August 30, 2016 --- # Password Reset Problem * [Uendi](https://wordpress.org/support/users/uendi/) * (@uendi) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/) * I have just updated Theme my login 6.4.2. I have also copied resetpass form. I noticed that after I have entered the “NEW PASSWORD” in the resetpass form and click Submit, it go back to Lost Password form. So I continue doing and repeating as there is no way to get out of these two forms at all. * Please help. Thanks. * [https://wordpress.org/plugins/theme-my-login/](https://wordpress.org/plugins/theme-my-login/) Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/password-reset-problem-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/password-reset-problem-4/page/2/?output_format=md) * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842195) * Is there an error when you are redirected back to the Lost Password page after resetting the password? Also, does the new password work? * Thread Starter [Uendi](https://wordpress.org/support/users/uendi/) * (@uendi) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842255) * There is an error url shows : * [http://site.com/lostpassword/?error=invalidkey](http://site.com/lostpassword/?error=invalidkey) * No. The new password cannot be used at all when I tried to login. * Thanks. * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842290) * Be sure that your `lostpassword-form.php` and `resetpass-form.php` are up to date with TML’s. * [Guido Handrick](https://wordpress.org/support/users/kito76/) * (@kito76) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842298) * I’m using TML 6.4.3 and WP 4.4 and got the same error as Uendi. On the lostpassword page i get this error message “Your password reset link appears to be invalid. Please request a new link below.” I’ve reinstalled the plugin, so every file is new and up to date. This is my reset password link: /login/?action=rp&key= stBfvCZ89L6CvAGQq7Xh&login=ghandrick-1 if i change it to /wp-login.php?action =rp&key=stBfvCZ89L6CvAGQq7Xh&login=ghandrick-1 everything works fine. I don’t use a cache plugin or something else. * [Walter karel](https://wordpress.org/support/users/walter-karel/) * (@walter-karel) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842312) * Hi Jeff, * I am having the same issue and I already figured out what happens. Actually your plugin works like a charm, but when disabling wp-login.php things go wrong. Without the disable wp-login.php checkbox checked it works perfectly, but when checked it doesn’t change the reset URL. * Do you have a fix for this? I really have my reasons for disabling the wp-login. php… * Hope you can point me in some direction or help me out. * Kind regards, Walter * [gabelloyd](https://wordpress.org/support/users/alwaysbrightblue/) * (@alwaysbrightblue) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842365) * I’d like the same functionality as Walter – disable wp-login.php. I have the same issues, currently, with reset password. * [gabelloyd](https://wordpress.org/support/users/alwaysbrightblue/) * (@alwaysbrightblue) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842366) * I disabled the wp-login, but we are still getting this error: * `Your password reset link appears to be invalid. Please request a new link below.` * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842368) * The most common issue with the invalid reset keys come from a host who uses server side caching, such as nginx with Varnish. Check if your host does. * [docmatu](https://wordpress.org/support/users/docmatu/) * (@docmatu) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842386) * Also have a problem with password reset since I upgraded to 6.4.3. Users receive the message: “The website encountered an error while retrieving [http://…/…/lostpassword/](http://…/…/lostpassword/). It may be down for maintenance or configured incorrectly.” I use the weaver II theme, and did not upgrade to WP4.4 yet. Could you please help? * Thanks, * dd * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842387) * TML 6.4.3 does require WP 4.4. * [Guido Handrick](https://wordpress.org/support/users/kito76/) * (@kito76) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842396) * Hi Jeff, today i found the reason for the reset password link error. I use the SB Welcome Mail Plugin and TML. If i disable the SBWM Plugin everything works fine. So i looked at the link URL in the mails: * Without SBWM: /resetpass/?key=OtiLajrPFxFTjHB2Q6vu&login=ghandrick-1 With SBWM:/ login/?action=rp&key=dNtnae2TJ3KeVHjqyLgh&login=ghandrick-1 * The second link dosn’t work with your TML plugin. * So as a quick fix i did a small change in the SBWM Plugin: * ``` $reset_url = network_site_url("resetpass/?key=$key&login=" . rawurlencode($user_login), 'login'); //$reset_url = wp_login_url() . '?action=rp&key=' . $key . '&login=' . rawurlencode($user_login); ``` * Regards Guido * [embolden](https://wordpress.org/support/users/embolden/) * (@embolden) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842397) * I was using the 6.4 version of the plugin and having the same issue that others are having. * Updated to 6.4.3 this morning and now I’m getting: * > Fatal error: Call to undefined function get_password_reset_key() in /wp-content/ > plugins/theme-my-login/includes/class-theme-my-login.php on line 1153 * Is there a workaround if my host does use server side caching? The site is hosted on WPEngine and I believe they’re handling the caching. * Edit: Changed code block to blockquote. * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842399) * Yes, they need to exclude TML pages from the cache for you. * [Mathias.f](https://wordpress.org/support/users/mathiasf-1/) * (@mathiasf-1) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842400) * Hello, I’m having the same ?error=invalidkey issue. I had a lengthy chat with WPengine and I made sure that they excluded the TML pages; however, I am still getting the error. * Cheers * [embolden](https://wordpress.org/support/users/embolden/) * (@embolden) * [10 years, 4 months ago](https://wordpress.org/support/topic/password-reset-problem-4/#post-6842401) * Mathias.f – after I had them exclude the TML pages I cleared the cache and that did it for me. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/password-reset-problem-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/password-reset-problem-4/page/2/?output_format=md) The topic ‘Password Reset Problem’ is closed to new replies. * ![](https://ps.w.org/theme-my-login/assets/icon-256x256.png?rev=1891232) * [Theme My Login](https://wordpress.org/plugins/theme-my-login/) * [Frequently Asked Questions](https://wordpress.org/plugins/theme-my-login/#faq) * [Support Threads](https://wordpress.org/support/plugin/theme-my-login/) * [Active Topics](https://wordpress.org/support/plugin/theme-my-login/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/theme-my-login/unresolved/) * [Reviews](https://wordpress.org/support/plugin/theme-my-login/reviews/) * 20 replies * 9 participants * Last reply from: [maspegren](https://wordpress.org/support/users/maspegren/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/password-reset-problem-4/page/2/#post-6842411) * Status: not resolved