Support » Plugin: SparkPost » Password Reset Not Working

  • Resolved joelworsham


    When attempting to reset the password, it hangs for a while (probably 15 second timeout) and then eventually gives up and gives me the error: “The email could not be sent.
    Possible reason: your host may have disabled the mail() function.”

    We tested and it does work when SparkPost is disabled. SparkPost is otherwise working fine. I just sent a test email and it worked.

    Some info:

    Wordpress latest version (4.9.4)
    SparkPost latest version (3.1.0)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor rajuru


    As the test email works, I’m suspecting there might be other plugins intercepting your password reset. Can you check if you’ve other plugins that may possibly do it?

    Also, if you’ve enabled email logging in SparkPost plugin, please check whether something is useful there.

    Thread Starter joelworsham


    Thanks for the response.

    Oddly enough, deactivating SparkPost and then reactivating it seems to have fixed the issue. I have no idea why!

    Thanks again for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Password Reset Not Working’ is closed to new replies.