Password reset mail not received

  • Resolved Kevin [LHQ]

    (@liquithq)


    8 years, 2 months ago

    Hi all o/

    I am trying to figure out why I can’t login trough my sites admin panel while I can actually login trough my wordpress.com login credentials which are basically the same.

    So I tried to recover the one of my own site mygamexp.net and while I am allowed to request it the mail is never being received.

    on top of that I never logged in once after creating the wordpress.com account and always went straight in trough my own website, recently I had to reinstall my chrome browser because there was something amiss which was not related to my website.

    anyway because I want to make sure it wasn’t related to any former browser history or what so ever I did the following.

    1: I Cleared out my caches
    2: I tried various other browsers like EDGE, Firefox and Opera

    I also tried to recover both accounts Worldpress.com works / and the one trough mygamexp.net doesn’t.

    I am out of ideas now and I would like to ask for some assistance

    btw i don’t know what version I am on right now because I can’t enter my own admin panel right now and the one from wordpress.com is not showing me any information about the installed version on my server.

    But if I am correct it should be updated to 4.4.2

    Thanks In advance

    Kevin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    8 years, 2 months ago

    The email can fail to send for a variety of reasons, usually because the hosting provider has disabled PHP’s mail() function on your server.

    This method will allow you to change the password directly in the database: https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin

    You’ll find phpMyAdmin in your hosting account’s control panel.

    Once you’re in, install and activate https://wordpress.org/plugins/postman-smtp/ which will configure WordPress to use your email’s outgoing server instead of PHP’s mail() function.

    Thread Starter Kevin [LHQ]

    (@liquithq)

    8 years, 2 months ago

    this looks fairly advanced, a friend of mine set this all up for me and I see I need to fiddle within the database so I personally am not going to touch that.

    I have just a basic understanding for now and as long if that’s the case =s the problem is that he is not reachable atm so he can’t assist me 🙁

    o my I really need to learn this :s and I don’t wanna mess it up :p

    The problem is that I don’t even know what the above entirely means, i only had to reinstall my browser and poof 🙁

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    8 years, 2 months ago

    Sadly, if your hosting provider has disabled PHP’s mail() function, which it sounds like they have, the only ways in are the much more advanced methods detailed at https://codex.wordpress.org/Resetting_Your_Password with the one I listed earlier https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin being the most precise as you change the password directly in the database.

    If there were any easier way, I’d have let you know first, unfortunately there isn’t. 🙁

    Thread Starter Kevin [LHQ]

    (@liquithq)

    8 years, 2 months ago

    I understand and I thank you for the assistance, it is not that I do not appreciate the effort to reach out and help.

    I am merely scared to mess it all up and that I have to start all over again so I rather wait until I can reach out to someone like my friend to solve it, however, its already been 3 days and in the meanwhile I don’t have proper access to my admin panel so in the end I may be forced to do it myself :s

    decisions, decisions :p

    best of regards

    Kevin

    Thread Starter Kevin [LHQ]

    (@liquithq)

    8 years, 2 months ago

    I got in contact only moments later when I’ve posted my last message and he solved it for me 😉

    thanks for the help this is resolved

    best of regards

    Kevin

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    8 years, 2 months ago

    You’re welcome!

Viewing 6 replies - 1 through 6 (of 6 total)
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