Title: Password Reset Loop
Last modified: August 2, 2017

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# Password Reset Loop

 *  [Cameron Stephen](https://wordpress.org/support/users/camcajs/)
 * (@camcajs)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/)
 * Hey Team,
 * I have an issue when asking for a password reset. The original form asking for
   email/username works, the email arrives.
 * But upon clicking the link, I return back to the form asking me for username/
   email, and the loop continues.
 * It doesn’t ask me to set a new password.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9377215)
 * Hi [@camcajs](https://wordpress.org/support/users/camcajs/),
 * Please make sure you have the latest 1.3.88 version of the plugin installed.
   
   Do a conflict test to rule out theme/plugin conflicts and see if this issue goes
   away. Please see our doc on how to do a conflict test if you are not sure. [How to do a plugin/theme conflict test?](http://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
 * Regards.
 *  Thread Starter [Cameron Stephen](https://wordpress.org/support/users/camcajs/)
 * (@camcajs)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9377381)
 * Hey UMS,
 * I am using the latest version as mentioned above, with WordPress 4.8.1 (updated
   automatically since I posted).
 * Here is a screenshot with No plugins (except UM) and Twenty Fifteen Theme.
 * [http://files.creativefolks.co.uk/Other/70-1501769193.png](http://files.creativefolks.co.uk/Other/70-1501769193.png)
 * As you can see, I’ve just clicked the email link, however as you can see, it’s
   taken me back to the Request an email page.
 * Kind Regards,
    Cameron Stephen
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9377706)
 * Hi [@camcajs](https://wordpress.org/support/users/camcajs/),
 * Have you done a conflict test?
    This issue can be caused by theme or plugin conflicts.
 * Regards.
 *  Thread Starter [Cameron Stephen](https://wordpress.org/support/users/camcajs/)
 * (@camcajs)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9377782)
 * Hey UMS,
 * As I said above, the test was done on Twenty Fifteen Theme, with no plugins enabled
   except for UM 1.3.88
 * Kind Regards,
    Cameron Stephen
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9380917)
 * Hi [@camcajs](https://wordpress.org/support/users/camcajs/),
 * Can you please check your Password reset page and make sure that you have [ultimatemember_password]
   shortcode there, also check access settings of this page it should be accessible
   to logged out users.
 * Your login page should be also accessible to logged out in users.
 * Regards.
 *  Thread Starter [Cameron Stephen](https://wordpress.org/support/users/camcajs/)
 * (@camcajs)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9381013)
 * Hey UMS,
 * As you can see here, the password reset page has the shortcode, and is opened
   to everyone:
    [http://files.creativefolks.co.uk/Other/2e-1501856549.png](http://files.creativefolks.co.uk/Other/2e-1501856549.png)
 * This is the same for the login page:
    [http://files.creativefolks.co.uk/Other/9e-1501856688.png](http://files.creativefolks.co.uk/Other/9e-1501856688.png)
 * Kind Regards,
    Cameron Stephen

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Password Reset Loop’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [Cameron Stephen](https://wordpress.org/support/users/camcajs/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/password-reset-loop-2/#post-9381013)
 * Status: not resolved