Title: Password reset link not valid
Last modified: January 31, 2019

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# Password reset link not valid

 *  Resolved [SomeRandomGuy](https://wordpress.org/support/users/cdizzie/)
 * (@cdizzie)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/password-reset-link-not-valid/)
 * The emails go through, the link is clickable, and then somewhere along the lines,
   the key, link, hash or what not isn’t validated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-reset-link-not-valid%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/password-reset-link-not-valid/#post-11157470)
 * Hi [@cdizzie](https://wordpress.org/support/users/cdizzie/),
 * Can you please check this using another email client because sometimes this kind
   of links can be marked as malicious. Antivirus or anti malware software can also
   disable these links.
 * Regards.
 *  Thread Starter [SomeRandomGuy](https://wordpress.org/support/users/cdizzie/)
 * (@cdizzie)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/password-reset-link-not-valid/#post-11160238)
 * I use SendInBlue which so far seems pretty enjoyable, but will try the basic 
   WordPress client and SendGrid to make sure.
 *  Thread Starter [SomeRandomGuy](https://wordpress.org/support/users/cdizzie/)
 * (@cdizzie)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/password-reset-link-not-valid/#post-11424845)
 * Late reply but just in case anyone sees this, figured I’d update. Was SendInBlue
   issue. Using my own SMTP fixed it.
    -  This reply was modified 7 years, 3 months ago by [SomeRandomGuy](https://wordpress.org/support/users/cdizzie/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Password reset link not valid’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [SomeRandomGuy](https://wordpress.org/support/users/cdizzie/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/password-reset-link-not-valid/#post-11424845)
 * Status: resolved