Support » Plugin: Email Text Customizer for WooCommerce » Password reset link not showing

  • Hi.

    Use your plugin – love it. Except a tiny little problem. The password reset link does not show up when customer request a password change.

    Have looked into the file structure, and tried to change < for ( but not working. Seams to be something with the shortcode.

    Please help 🙂

    Kind regards
    Anders Solvang

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Maeve Lander


    Hi Anders,

    This issue was resolved in last update. Please could you check you are running latest version of the plugin?

    If yes, then it may be that the old templates are still in effect for some reason. Please could you check your active theme directory for yourtheme/woocommerce/emails/customer-reset-password.php. And tell me if:
    a) It exists?
    b) If yes, copy all the code in that file to and send me the link so I can take a look at it?


    Thanks. We had to get a programmer to fix this issue for us on the live site (we launched and then discovered this).

    On live site: Yes, but I believe the programmer that helped us yesterday made the file.
    On the beta site: No, it does not.

    From our live site:

    Plugin Author Maeve Lander


    Oh dear, I’m sorry this caused dramas for you on launch.

    So just to clarify, you are saying that your dev site is still experiencing the issue, but does not run the latest version of the plugin?

    The latest version of the plugin fixes the issue, so simply update the plugin to resolve it on the dev site.

    Or have I misunderstood?

Viewing 3 replies - 1 through 3 (of 3 total)
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