Support » Plugin: Post SMTP Mailer/Email Log » Password reset link missing

  • When attempting to reset the WordPress user password, the link to reset is missing from the notification email while Postman plugin is active. Tested on phpmailer default settings. Deactivating the plugin resolves the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • @yehudah I can confirm this behaviour.

    When the phpMailer is being used, the content type is being set to Content-Type: text/html; charset=UTF-8

    The Password is in the source of the email, but the formatting of it prevents it being displayed by the HTML viewer (at least in Gmail viewer, haven’t check any other mail clients).

    When you set Post SMTP to use SMTP, the content type is Content-Type: text/plain; charset=UTF-8 so the field is now displayed correctly.

    @tegid – Hopefully @yehudah will look into this for you. It’s a busy time of the year at the moment where he lives, but he will eventually get back to you.

    This appears to still be a problem in Post SMTP. Any plans to resolve this? It must be impacting a lot of users of the plugin – maybe without them realising.

    Plugin Author yehudah

    (@yehudah)

    Didn’t noticed this thread.

    @marcusjwilson why you don’t use post smtp default mailer?

    @marcusjwilson to be fair, the main reason people install POST SMTP is to use an SMTP server. In this configuration, the problem isn’t seen.
    It’s only if you are using the PHPMailer that the problem arises. Using PHPMailer is usually a bad idea on most web hosts which unless you have a dedicated server or a server with a unique IP address (for both web server (easily done) AND mail server (not usually done). As @yehudah suggests, you’d be better off using an SMTP account (or one of the other mail methods rather than PHPMailer). You get a much better email delivery rate this way.
    If you don’t have access to an SMTP account or other mailer account and have to use PHPMailer, then there isn’t really much use in having POST_SMTP installed (other than for logging).

    Only those using PHPMailer will see this issue.

    @shinerweb @yehudah Actually, we are sending emails via “Send in Blue” SMTP service, and we have Post SMTP Mailer/Email Log plugin configured to use “PostSMTP”, and we still see this issue of the WordPress Password Reset link being removed in the emails that go out. Confirm on multiple sites.

    Can you advise?

    Thanks
    Marcus

Viewing 5 replies - 1 through 5 (of 5 total)
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