Title: Password Reset Link Error
Last modified: August 19, 2024

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# Password Reset Link Error

 *  Resolved [dominiccadle007](https://wordpress.org/support/users/dominiccadle007/)
 * (@dominiccadle007)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/password-reset-link-error-2/)
 * Hello, I’m using Ultimate members, I’ve disabled caching and not using cookies,
   when a user tries to reset their password via the “forgot your password” link
   on the login page, they get the email wiht the password reset link, but the URL
   of that link has an error, when they land on the page it says “reset password
   ink invalid, try again”, and get stuck in a loop, here is the link sent to the
   users from Ultimate Member:
   [https://portal.maplecreek.co.za/password-reset/?act=reset_password&hash%5Berrors%5D%5Binvalidcombo%5D%5B0%5D=%3Cstrong%3EError:%3C/strong%3E%20There%20is%20no%20account%20with%20that%20username%20or%20email%20address.&&&login](https://portal.maplecreek.co.za/password-reset/?act=reset_password&hash%5Berrors%5D%5Binvalidcombo%5D%5B0%5D=%3Cstrong%3EError:%3C/strong%3E%20There%20is%20no%20account%20with%20that%20username%20or%20email%20address.&&&login)
   here is the URL after the page loads: [https://portal.maplecreek.co.za/password-reset/?updated=invalidkey](https://portal.maplecreek.co.za/password-reset/?updated=invalidkey)
   Please adviseNote, Im doing the test on an existing user un UltimateMember
    -  This topic was modified 1 year, 10 months ago by [dominiccadle007](https://wordpress.org/support/users/dominiccadle007/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * (@andrewshu)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-link-error-2/#post-17963760)
 * Hello [@dominiccadle007](https://wordpress.org/support/users/dominiccadle007/)
 * Try to do a conflict test – [https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test).
 * Regards.
 *  [aballagh](https://wordpress.org/support/users/aballagh/)
 * (@aballagh)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-link-error-2/#post-17965036)
 * I’ve been having the same problem. Completely locked out of my website all morning.
   After working with support from my hosting services I got access to my dashboard
   and deactivated themes and plugins, then worked back to find that, for me, the
   UM reCaptcha plugin seemed to be causing the problem. I’ve deactivated it, but
   now I’m confronted with the issue of spam registrations again…
 *  Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * (@andrewshu)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-link-error-2/#post-17975146)
 * Hi [@dominiccadle007](https://wordpress.org/support/users/dominiccadle007/)
 * This thread has been inactive for a while so we’re going to go ahead and mark
   it Resolved.
 * Please feel free to re-open this thread if any other questions come up and we’d
   be happy to help. 🙂
 * Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Password Reset Link Error’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
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## Tags

 * [login](https://wordpress.org/support/topic-tag/login/)
 * [password reset](https://wordpress.org/support/topic-tag/password-reset/)
 * [plugin](https://wordpress.org/support/topic-tag/plugin/)
 * [reCAPTCHA](https://wordpress.org/support/topic-tag/recaptcha/)

 * 3 replies
 * 4 participants
 * Last reply from: [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-link-error-2/#post-17975146)
 * Status: resolved