Title: Password reset link corrupted
Last modified: June 19, 2021

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# Password reset link corrupted

 *  Resolved [deivis2021](https://wordpress.org/support/users/deivis2021/)
 * (@deivis2021)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/)
 * Hello. I`m having issue with resetting password. Whenever i click on Forgot Password?
   i enter email and when it comes i can’t click on the link to reset password its
   not clickable. I check for the link in page source and it is [https://www.rjnailstory.co.uk/my-account/lost-password/?key=goNiTMvcbgAAwgP1EsEK&ampid=9](https://www.rjnailstory.co.uk/my-account/lost-password/?key=goNiTMvcbgAAwgP1EsEK&ampid=9)
 * It has “amp;” between & and id in the link above. The link should be [https://www.rjnailstory.co.uk/my-account/lost-password/?key=goNiTMvcbgAAwgP1EsEK&id=9](https://www.rjnailstory.co.uk/my-account/lost-password/?key=goNiTMvcbgAAwgP1EsEK&id=9)
   
   If i remove amp; and paste the link in the browser then i`m able to reset password.
   I tried disabling all plugins but woocommerce and the problem is still here
    -  This topic was modified 4 years, 11 months ago by [deivis2021](https://wordpress.org/support/users/deivis2021/).
    -  This topic was modified 4 years, 11 months ago by [deivis2021](https://wordpress.org/support/users/deivis2021/).
    -  This topic was modified 4 years, 11 months ago by [deivis2021](https://wordpress.org/support/users/deivis2021/).
    -  This topic was modified 4 years, 11 months ago by [deivis2021](https://wordpress.org/support/users/deivis2021/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-reset-link-corrupted%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/#post-14574829)
 * Hello,
 * Were you able to solve the issue? Upon checking your site, **Forgot Password**
   jumps to ([https://www.rjnailstory.co.uk/my-account/lost-password](https://www.rjnailstory.co.uk/my-account/lost-password))
   and **Reset Password** is clickable on my end:
 * Link to image: [https://snipboard.io/K5z9Nr.jpg](https://snipboard.io/K5z9Nr.jpg)
 *  Thread Starter [deivis2021](https://wordpress.org/support/users/deivis2021/)
 * (@deivis2021)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/#post-14575382)
 * Hello. No its still unsolved. The link is not clickable in the received email(
   picture below)
    [https://snipboard.io/k2ySD8.jpg](https://snipboard.io/k2ySD8.jpg)
 * If i click to view original version of the email i`m able to see the link but
   it has amperson “&” at the end.
    [https://snipboard.io/xY2tOB.jpg](https://snipboard.io/xY2tOB.jpg)
 *  If i copy the link as it is it will redirect me to enter the email again, if
   i delete amp; it will let me reset the password
 *  Thread Starter [deivis2021](https://wordpress.org/support/users/deivis2021/)
 * (@deivis2021)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/#post-14589142)
 * The problem went away, it was because of bad MX records and not authorised domain
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/#post-14590018)
 * Hi [@deivis2021](https://wordpress.org/support/users/deivis2021/)
 * I apologize for the late reply, and thank you for sharing the solution. This 
   will help other users who have the same issue.
 * If you have any other questions, please feel free to open a new topic!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Password reset link corrupted’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 4 replies
 * 2 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/password-reset-link-corrupted/#post-14590018)
 * Status: resolved