Support » Plugin: iThemes Security (formerly Better WP Security) » Password reset issue

  • Howdy,

    I am currently using Version 3.4.6 of Better WP Security.

    My issue is as follows:
    A user has decided to reset their password, and they follow the reset password steps as per normal. After they have clicked on the link from the auto generated email and entered in the new password twice, when they click submit they are given a 404 error.

    I have tried disabling the hide the backend feature and this has not helped.
    This issue is not present if Better WP Security is completely disabled.
    I have tried the developer version, which has not helped.
    Also tried various things that others had tried for similar problems.

    Thanks 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • I have the same issue. For me, it seems that the link in the email does not contain the secret key (from the “hide” tab in the plugin settings). If I add that secret key to the email link everything works as expected.

    If there’s a “correct” way to do this, can someone point me in the right direction? Otherwise, I’m sure I can hack something to make this work.

    there must be one more line in the htaccess.
    After this line:
    RewriteCond %{QUERY_STRING} !^action=rp
    RewriteCond %{QUERY_STRING} !^action=resetpass
    Dear developers, please add 🙂

    The first line is mentioned two times in htaccess. I put it after the first one. In my case it wasn’t a 404 but a 503 error, so this is the right place for me.

    Hmm I tried your suggestion Fee, and it hasn’t helped. Thanks for your contribution though 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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