Support » Plugin: WP-Members Membership Plugin » Password reset is not allowed for this user

  • There seems to be a problem with this plugin. Users who try to reset their password get the error “Password reset is not allowed for this user”. If I disable the WP-Members plugin, the email sends. Any ideas? Thx

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Chad Butler


    That particular string of text does not exist in the WP-Members plugin. So it sounds like it could be a conflict between WP-Members and another plugin that you’re using.

    Thread Starter websource


    Right – it’s a woocommerce string, so if there’s a conflict with woo, surely it’s wp-members that need to address it? Please 🙂

    • This reply was modified 2 years, 11 months ago by websource.
    Plugin Author Chad Butler


    In WooCommerce, that message is hooked to allow_password_reset and if it’s false, then it returns that notice.

    WP-Members has a filter hooked to allow_password_reset that checks if password reset is allowed for the user. If the Moderated Registration setting is enabled and the user is not activated, then password reset is disabled. Non-activated users are not allowed to reset their password.

    So that’s actually by design. If you’re not needing to approve registrations, then you should turn off the moderated registration setting.

Viewing 3 replies - 1 through 3 (of 3 total)
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