Title: password reset hash error
Last modified: November 27, 2018

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# password reset hash error

 *  Resolved [ferrellrob](https://wordpress.org/support/users/ferrellrob/)
 * (@ferrellrob)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/password-reset-hash-error/)
 * When a user has forgotten their password and asks for a reset email the reset
   email is sent. If the user clicks on the email directly after receiving it a 
   hash error is received. If the user waits a length of time and then clicks on
   the reset link it works well. Any thoughts on what is causing this issue or how
   to fix it?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-reset-hash-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/password-reset-hash-error/#post-10929795)
 * Hi [@ferrellrob](https://wordpress.org/support/users/ferrellrob/),
 * I’ve just tested this issue on our test site, however, I couldn’t replicate this
   issue.
    Do you have any security plugins installed?
 * Please do a quick conflict test so we can rule out conflicts with your theme 
   or other plugins and see if this issue goes away.
    Here is the [doc on how to do a conflict test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
   if you are not sure how to do it.
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘password reset hash error’ is closed to new replies.

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## Tags

 * [timing](https://wordpress.org/support/topic-tag/timing/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/password-reset-hash-error/#post-10929795)
 * Status: resolved