Title: Password reset fail
Last modified: May 20, 2021

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# Password reset fail

 *  Resolved [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-fail/)
 * Hi there,
 * I followed previous guide about issue with password reset.
 * My customers can’t reset their password: everytime, ultimate members says “link
   invalid”.
 * Shortcode in um pages: OK
    cookie exclusion: OK no cache: OK plugin conflicts:
   NONE
 * How can I solve?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-fail/#post-14464791)
 * Fix it: password reset reject special characters.
    -  This reply was modified 4 years, 11 months ago by [mkbarraco](https://wordpress.org/support/users/mkbarraco/).
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-fail/#post-14466520)
 * Hi [@mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * Thanks for letting us know how you resolve the issue. I’m closing this thread
   now.
 * Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Password reset fail’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-fail/#post-14466520)
 * Status: resolved