Title: Password reset – endless loop
Last modified: August 30, 2016

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# Password reset – endless loop

 *  [ruchti](https://wordpress.org/support/users/ruchti/)
 * (@ruchti)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-endless-loop/)
 * I recently attempted to reset my WP admin password on a site I have the basic
   iThemes Security plugin installed on. I received the reset link via email, but
   when I click it to set a new password, I am taken back to the _initial _ WP password
   reset screen, which prompts me for my email address to reset the password again.
   I have the option to customize the WP login page URL enabled on this install 
   and believe that might be the culprit.
 * In short, I am now unable to access the screen to actually SET a new password.
   I can confirm my password has been reset, as the old credentials don’t work. 
   Looking for a way to set a new password so I can access WP backend.
 * Thanks,
 * Jonathan
 * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [joe704la](https://wordpress.org/support/users/joe704la/)
 * (@joe704la)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-endless-loop/#post-6851341)
 * I am having the same exact issue as soon as I updated to WordPress Version 4.4.
   I confirmed the issue is the iThemese Security plugin by deactivating it and 
   it allows me to change the password just fine.
 * This is the same with trying to change the password in the backend through the
   profile, it appears to allow me to change it but it never actually changes.
 *  Thread Starter [ruchti](https://wordpress.org/support/users/ruchti/)
 * (@ruchti)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-endless-loop/#post-6851354)
 * joe704la – did you disable the plugin via FTP since you’re locked out? Or were
   you able to use another login? I’m tempted to disable via FTP, but since I’ve
   already changed the custom WP-admin URL and a slew of other security settings
   with the iThemes plugin am concerned it will only make matters worse.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Password reset – endless loop’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [ruchti](https://wordpress.org/support/users/ruchti/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/password-reset-endless-loop/#post-6851354)
 * Status: not resolved