Title: Password Reset Email Problem
Last modified: January 7, 2017

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# Password Reset Email Problem

 *  [Vino](https://wordpress.org/support/users/gvino/)
 * (@gvino)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-email-problem/)
 * Hello,
 * When a user try to Reset Password. It’s showing “We have sent you a password 
   reset link to your e-mail. Please check your inbox.” message. But could not receive
   any email.
 * I’m check default theme, Deactivate all plugins. But same problem. Mail not receive..
 * How can i fix this ?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [elwebdeveloper](https://wordpress.org/support/users/elwebdeveloper/)
 * (@elwebdeveloper)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-email-problem/#post-8629049)
 * I got the same problem, I though it was mail() or a related issue but when I 
   tested with the resetting admin (for password reset) I received the email so 
   I don’t think it’s mail() anymore. Any help will be appreciated
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-email-problem/#post-8637750)
 * Hi All,
 * Do your sites both have SMTP plugin installed?
 * Thanks.
 *  [elwebdeveloper](https://wordpress.org/support/users/elwebdeveloper/)
 * (@elwebdeveloper)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-email-problem/#post-8639610)
 * Not using that but you think that would help? I was not looking into that since
   admin account receives the email when trying to reset the password, so that tells
   me that mail is working properly.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Password Reset Email Problem’ is closed to new replies.

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## Tags

 * [e-mail](https://wordpress.org/support/topic-tag/e-mail/)
 * [password](https://wordpress.org/support/topic-tag/password/)
 * [resetpassword](https://wordpress.org/support/topic-tag/resetpassword/)

 * 3 replies
 * 3 participants
 * Last reply from: [elwebdeveloper](https://wordpress.org/support/users/elwebdeveloper/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-email-problem/#post-8639610)
 * Status: not resolved