Password reset email link loops to the Login/Lost Password page again

  • Resolved BigWorldDesign

    (@bigworlddesign)


    1 year, 1 month ago

    My client’s Woocommerce site is having an issue when a customer tries to reset their password.  From many tests I’ve found that the Lost Password link from the Member Account Login will send the link email to reset the password, but when clicked, it takes you to back to the same page to request a lost password reset email.

    However, I have also found that if I use the Member Login link on the Checkout page, then use the Lost Password page, I will get an email to reset the password and it DOES go to the correct password reset page.  This happens and works consistently.

    Since both options to reset a forgotten password use the same Lost Password page, how can it be that one works and one does not?

    I’ve turned off WP Rocket and a Recaptcha for Woocommerce plugin to test, but that did not fix it. We host on WPEngine – I’ve read some comments about caching on their end that may be the culprit. I’ve also read about keeping the end point blank for Lost Password.

    Grateful for your help. Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • tison_

    (@tison_)

    1 year, 1 month ago

    Having the same issue here. In the past – we added a cache exclusion to wpengine for the argument “action=rp” and that fixed it before, but it doesn’t seem to be fixing things.

    I’ve also tried:

    • Clearing out the woo endpoint
    • Adding a cache url exclusion for anything containing “lost-password”
    • Adding cache exclusion for the “key” argument

    With no luck so far. If I find anything further, I’ll update this ticket,

    T

    tison_

    (@tison_)

    1 year, 1 month ago

    Ok UPDATE:
    I believe wpengine updated something on their end recently. Their documentation shows that they are excluding “path: ^/my-account/lost-password/?” however that was not the case for our account this morning.

    So we had a tech add this to the “Cache Exclusions”:

    path: ^/my-account/lost-password/?

    And we are able to see the “Set Password” form now properly

    Hope that helps you

    Thread Starter BigWorldDesign

    (@bigworlddesign)

    1 year, 1 month ago

    Thanks so much for your input and information on the cache exclusions. I’ve seen so many different reasons/fixes for the lost-password issue… all over the place. I hadn’t had anyone mention this issue until this week, so their recent change makes sense. I’d found a few posts about WPE caching as the issue but your experience with this and WPE is SO helpful. I’ll be contacting them for the same ‘remedy’. Hopefully that will fix my issue as well.

    I really appreciate your responses and help. Thank you!

    tison_

    (@tison_)

    1 year, 1 month ago

    @bigworlddesign Adding to this, just to be safe (as I’m not a regex master), they had also added these 2 cache exclusions, I don’t believe they are necessary, but if the top one doesn’t work, add these to yours as well:

    path: ^lost-password*/?
    path: ^/lost-password.*/?

    Thread Starter BigWorldDesign

    (@bigworlddesign)

    1 year, 1 month ago

    @tison_ Thanks so much, T. Good to know. Greatly appreciated.
    Crossing my fingers.

    e

    ckadenge (woo-hc)

    (@ckadenge)

    1 year, 1 month ago

    Hi there @bigworlddesign,

    Looks like you already found a remedy to the issue you are facing. I’ll go ahead with marking this ticket as resolved, but should you need further assistance, please feel free to reply here and we will be able to assist you further.

    All the best!

    Thread Starter BigWorldDesign

    (@bigworlddesign)

    1 year, 1 month ago

    Hi @ckadenge,

    I’m am now hopeful this will work. Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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