Support » Plugin: WP Mail SMTP by WPForms » Password Reset Email Issue

  • Resolved David Tierney


    I am using your plugin to send email through Mailgun. I have successfully been sending email but today had a member of the website try to reset their password and the email they received came to them unformatted (no paragraph breaks) and the password link is not showing.

    I looked at the Raw Source of that email message and was able to see that the content of the email was all there, including the link but it did not show when looking at it normally. So then I compared the raw Source of that email to one generated when I had the plugin run the email through the default PHP emailer, (which results in a properly formatted reset email with a link), and what stood out to me was that in the email that did not work, it had:

    Content-Type: text/html; charset=”ascii”

    and in the email that did work:

    Content-Type: text/plain; charset=UTF-8

    Can you give me some insight as to how this might happen and what I might do to fix it?



    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • I asked Mailgun the same question and they responded, “It’s likely something in the plugin. With SMTP in our system, we accept the message “as-is”, i.e. how it was created. With HTTP API, we will determine aspects of the MIME on our side.”.

    Plugin Author Slava Abakumov


    Got your issue on Github, thank you for the report!
    Replied there – I will check this error.

    Was there a resolve on this issue? I am having the same problem with no link being displayed in the password reset email. I am using SendGrid

    I do not believe so but they have it on their list as an important fix to be on their 1.3 release, so keep an eye out for it.

    For me I only send occasionally so I have it set using the Default PHP Mailer using their plugin for now because of this issue and when I need to send out a group notification I toggle it to use Mailgun, send my notification, then toggle it back.

    Obviously hoping it will get fixed soon.

Viewing 4 replies - 1 through 4 (of 4 total)
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