Title: Password reset does not work
Last modified: August 26, 2019

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# Password reset does not work

 *  Resolved [maikinn1966](https://wordpress.org/support/users/maikinn1966/)
 * (@maikinn1966)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/)
 * When you try to reset your password comes a link
    “Your password reset link appears
   to be invalid. Please request a new link below.” Help please deal.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [lolitsjohnnyboy](https://wordpress.org/support/users/lolitsjohnnyboy/)
 * (@lolitsjohnnyboy)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11868907)
 * Are you using a custom email template for this? In my case, I had an error in
   it using the wrong way to add the reset link.
 *  Thread Starter [maikinn1966](https://wordpress.org/support/users/maikinn1966/)
 * (@maikinn1966)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11868951)
 * Yes, I use my own template. Please tell me how to change the link to reset your
   password
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11870602)
 * Hi [@maikinn1966](https://wordpress.org/support/users/maikinn1966/),
 * Do you use any caching plugin or server side caching on your site?
    Can you please
   try to use the default password reset template and see if this issue goes away.
 * Regards.
 *  Thread Starter [maikinn1966](https://wordpress.org/support/users/maikinn1966/)
 * (@maikinn1966)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11871005)
 * Good afternoon. The site is not yet big, so I do not use caching. I don’t have
   all the knowledge yet, so tell me how to use the default password reset template.
   With respect.
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11874847)
 * Hi [@maikinn1966](https://wordpress.org/support/users/maikinn1966/),
 * Please go to the Ultimate member -> Settings -> Emails and to your Password reset
   email and make sure that {password_reset_link} placeholder is there.
 * This issue can be also caused by some conflicts with your theme or one of your
   plugins.
    Please do a quick conflict test and see if this issue goes away. Here
   is the [doc on how to do a conflict test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
   if you are not sure how to do it.
 * Regards.

Viewing 5 replies - 1 through 5 (of 5 total)

 The topic ‘Password reset does not work’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
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 * 5 replies
 * 3 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/password-reset-does-not-work-2/#post-11874847)
 * Status: resolved