Title: Password reset
Last modified: May 26, 2018

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# Password reset

 *  Resolved [yoanne](https://wordpress.org/support/users/yoanne/)
 * (@yoanne)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/password-reset-41/)
 * Good morning,
 * How to contact you for a forgotten password.
    After I request my password reset.
   A new one has been sent (QLAE # p & W [^ Haww) to me by email but is not recognized
   by your database. I specify that it is for the site of a customer. Thank you 
   very much

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [cookiebot](https://wordpress.org/support/users/cookiebot/)
 * (@cookiebot)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/password-reset-41/#post-10330799)
 * Hi [@yoanne](https://wordpress.org/support/users/yoanne/)
 * Resetting your password should be simple. I’ve created a video for you on how
   to do it
 * [https://cybotpublic.blob.core.windows.net/cookiebot/CookiebotResetPassword.mp4](https://cybotpublic.blob.core.windows.net/cookiebot/CookiebotResetPassword.mp4)
 * You may have copy/pasted the password wrong when you tried.
    -  This reply was modified 7 years, 11 months ago by [cookiebot](https://wordpress.org/support/users/cookiebot/).
 *  Thread Starter [yoanne](https://wordpress.org/support/users/yoanne/)
 * (@yoanne)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/password-reset-41/#post-10331240)
 * Hi,
 * Thank you for taking the time to make a video tutorial for this service yet simple
   to perform. It would indeed seem that I had badly copy/pasted the new random 
   password by integrating an empty space. Your solution worked successfully.
    Thank
   you

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Password reset’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [yoanne](https://wordpress.org/support/users/yoanne/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/password-reset-41/#post-10331240)
 * Status: resolved