Title: Password Reset
Last modified: August 21, 2016

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# Password Reset

 *  [dbasinger](https://wordpress.org/support/users/dbasinger/)
 * (@dbasinger)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/password-reset-20/)
 * I’m having issues…..
 * I am unable to login to my website because I forgot my password… So, when I select“
   Forgot Password” I am redirected to a screen that says “disabled”. My boss and
   I logged in with her account and tried to edit my settings. But, there isn’t 
   an option to create a new password on the “Users Your Profile Screen”…. The box
   to enter and re-enter a new password were not displayed….! We even tried deleting
   my user and creating a new one, but there still wasn’t the option to add a password.
 * THEN…
 * I thought I’d check out the forum. So, I tried to login to this website to post
   on the forum. I tried to create an account and it said my email address was already
   in use. So, I selected forgot my password. A new one was emailed to me and I 
   was able to login to the forum to post (still not able to login to my site). 
   After I did that, my boss (the other admin for the site) was not able to login
   using her username/password. How could this have changed her username password???
   We even tried the new password that was emailed to me.
 * I’ve tried several options listed here: [https://codex.wordpress.org/Resetting_Your_Password](https://codex.wordpress.org/Resetting_Your_Password)
 * WITH NO LUCK….
 * Can someone offer an explanation to this and help me out PLEASE!!!!!???

Viewing 1 replies (of 1 total)

 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [12 years, 3 months ago](https://wordpress.org/support/topic/password-reset-20/#post-4772945)
 * Please continue [your original thread](http://wordpress.org/support/topic/no-option-to-add-password-on-new-users?replies=9).

Viewing 1 replies (of 1 total)

The topic ‘Password Reset’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/password-reset-20/#post-4772945)
 * Status: not resolved

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