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[resolved] Password reset (4 posts)

  1. elenaradina
    Member
    Posted 1 year ago #

    Hi,
    I must have forgotten the password, tried to log in and couldn't so I asked for a new password. I was sent a mail with the Reset Password button. Problem is if I press on that it goes to a blank page that says This page has a redirect loop. Same thing is if I copy and paste the link in the Reset Password mail into a new page.

    I have also tried going into the Account Recovery page but I don't have any of the mandatory information to give as proof of ownership API key, transaction ID, activation URL or key or the two factor authentication code.

    Is there any other way to get back into my blog????

    Thanks for your help.

  2. What's the URL of your site? In your profile you have a WordPress.COM blog.

    If it's a .COM blog then you'll need to seek support from those forums.

    http://en.support.wordpress.com/

  3. elenaradina
    Member
    Posted 1 year ago #

    yes, it's a .com. Thanks for the help!!!!

  4. Glad to help. ;) I hope you get it sorted out there.

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